Glassnow Reviews | Read Customer Reviews of glassnow.com

Glassnow Reviews | Read Customer Reviews of glassnow.com

Glassnow reviews

34 approved reviews, newest moderated first

Suzanne B.
Feb 15, 2024
Great Customer Service
Glassnow definitely excels with their customer service. Their team was responsive, and knowledgeable. They have great prices and a variety of designs for glassware that I can utilize in my small business.
Response from GlassnowFeb 15, 2024
Thank you so much for taking the time to share your experience with Glassnow's customer service! We're thrilled to hear that you found our team to be responsive and knowledgeable. Providing excellent customer service is a top priority for us, and we're glad to know that we were able to meet your expectations both in service and product selection. We look forward to working with you again in the future.
Report
VGeorge
Feb 8, 2024
Pleased Customer
Tbh, I was hasty, but was met with pure genuine patience. That's 1. The quality of their products are strong and VERRRY cute . I loveeee them! Thank you . Pleased Customer
Response from GlassnowFeb 8, 2024
Thank you for your review. We appreciate your business and are happy to hear you like our items. We look forward to working with you again in the future.
Report
Andrew
Nov 28, 2023
My go-to glass packaging company!
I have ordered from Glassnow for now 6 years and decided to add my own review. To address other comments, yes, they do sell out of colors and it requires me to place my orders in advance to make sure my inventory is ready for my seasonal sales. I do the same with most of my wholesale suppliers as it makes sense for my business to plan most of the time 3 to 5 months ahead. I work with Glassnow because their customer service is second to none, their selection is growing consistently, and having been burned by Chinese suppliers, I find their price point very good for quality jars.
Response from GlassnowNov 30, 2023
Thank you for your review. We appreciate your feedback and business and look forward to working with you more in the future.
Report
Addy S.
Nov 28, 2023
Great quality and helpful staff
Really impressed with the quality of their jars for the price point. Lots of options for closures too. Sales team was very responsive.
Response from GlassnowNov 30, 2023
We appreciate your review and feedback. Thank you for your partnership, and we hope to work with you again soon.
Report
Jackie W.
Nov 27, 2023
I need another place to buy what I need
Place an order and next time I check the status they are out of stock. Check again and they are delayed another month. Totally unreliable.
Response from GlassnowNov 30, 2023
Thank you for your feedback. We are experiencing some shipping delays due to the drought conditions at the Panama Canal. Unfortunately, this is causing changes in our posted availability dates as we receive delivery updates. This has affected delivery dates by 6-8 week delays. Additionally, we take pre-orders every day. So, once an incoming delivery is sold out, we move availability to the next container. We process orders first in, first out, so if someone orders ahead of your order or purchases all incoming stock, you will see an availability change online. I would be happy to look into this further for you and confirm availability for your specific product needs, if you could please contact us directly with product or order numbers. I hope to hear from you, and again, thank you for the feedback. https://www.glassnow.com/contact-us/
Report
Courtney S.
Nov 20, 2023
Such a shame on the poor customer service.
I want to love this company so much. I absolutely love their physical products- but I have never experienced such poor customer service in my life. I have had several huge issues with their online billing system, and not only are they unhelpful in solving problems, but they act like it's *my* fault. I am unfortunately going to have to start researching a new vessel supplier, and honestly it makes me so sad. I want to support small and local so badly. Oh, but the warehouse people are SO nice and very very helpful.
Response from GlassnowNov 30, 2023
Thank you for your feedback. I'm very sorry to hear about your experience and would like to look into this further for you. If you could please fill out the General Inquiries form on this link, https://www.glassnow.com/contact-us/, it will go directly to the Customer Service Manager and allow us to contact you directly to resolve any issues. We did launch a new website on November 1st, which experienced some errors. We have been working to make corrections to improve the purchasing experience and will continue to do so until any remaining issues are resolved. I hope to have the opportunity to discuss this further with you as we always strive to provide a positive experience to our customers. I hope to hear from you to learn more.
Report
Lauren
Oct 15, 2023
Products continually out of stock
As others have noted, they cannot seem to figure out how to stock product. While their containers are high quality and their prices are competitive, they are completely unreliable as a supplier. I’ve had issues trying purchase glassware for the last year as they are always on backorder. When I contacted them about a product that was continually out of stock all summer, they told me they were not aware it had been out of stock for that long and that if I needed it then I should buy a separate pallet from their manufacturer in China. Very unhelpful customer service. Since I’m constantly having to order from a backup supplier for stock, I’m ready to look elsewhere for a reliable supplier.
Response from GlassnowNov 30, 2023
Thank you for your feedback. We take all feedback seriously and work daily to improve our processes. We have experienced some inventory issues this year and are taking steps to improve domestic stock in the future. We also work with many customers on pre-orders, allowing us to stock more accurately to customer needs. We would be happy to work with you to do so if you would like to contact us to discuss further. We appreciate your business and hope to partner with you more in the future. Again, thank you for the feedback.
Report
JET
Apr 16, 2023
This company has a few products I use…
This company has a few products I use for my business so I’m locked into ordering from them. However, they often run out of product, they’ve got a strange antiquated way of taking orders (it had to be approved by someone) and they take FOREVER to ship out. Again, I have to buy a few things that seem to only be available at this company. But their standards are definitely not comparable to other wholesale companies I order from
Response from GlassnowNov 30, 2023
Hello. Thank you for your feedback. I just saw your message, so I apologize for the delayed response. I am the National Sales Manager for Glassnow, and I am unaware of any order processes that require the approval process you noted. Still, I would appreciate the opportunity to discuss that further to clarify any questions regarding our order and shipping processes. Please feel free to contact us at https://www.glassnow.com/contact-us/. I hope to have the opportunity to mitigate your concerns.
Report