CandleCo
Candle Jars Review
I worked with glassnow for a couple of years for my candle business. They were always very responsive and very helpful anytime I reached out to them for assistance. I truly wanted to continue using them because I love the shape and size of the calypso jar. It’s exactly what I want in a candle jar. My only issue was that about half of the jars in every single shipment did not pass our quality/safety measures. Almost every jar would have several air bubbles or teeny tiny chips/cracks missing from the body of the jar. Candle jars need to be as strong/sturdy as possible to be able to handle the heat from the flame and to be a safe product. And unfortunately, i did not feel comfortable proceeding with these jars due to the number of air bubbles/cracks I was finding in them :( glassnow was very helpful in exchanging any jars that came obviously cracked/broken. They were very helpful!! But I often was only able to use about half of the jars that i would order because of the number of other defects i was finding during our quality assurance inspections. This seems to be a manufacturing issue, possibly just with how the jars are made. I think we would be a better fit if my product didn’t involve heat/fire. Because I truly did like the company and their jar selection. I will consider using them for other projects that do not include flame.
Response from GlassnowFeb 21, 2025
Hello, Thank you for your honest feedback and for being a valued customer over the years. We’re so glad to hear that you’ve appreciated our customer service and the design of the Calypso jar. However, we’re sorry that some of the jars did not meet your quality expectations for candle making. We want to assure you that the Calypso jars, along with our entire candle glass line, have been tested and meet ASTM standards for candle-burning safety. These jars have been used by many customers for years without any reported issues related to tiny air bubbles affecting candle performance. That said, we completely understand that quality assurance is essential for your business, and we acknowledge that cracked or chipped glass is unacceptable. We appreciate you noting that we’ve honored claims for such damages, as we always strive to provide the best possible product and service. Additionally, we are continuously working to improve our quality control measures to ensure the highest standards for our glass products. Your feedback is incredibly valuable in this process, and we will share your concerns with our production team to further refine our inspections. If you ever reconsider or would like to explore other glass options that may better align with your needs, we’d love the opportunity to assist you. Thank you again for your feedback, and we hope to support your future projects in any way we can! Dana Whitmire, National Sales Manager