Just B.
Constantly Out of Items or Shipping Late
These people seem to be constantly out of supplies each and everytime I order or attempt to order. You're name is literally "Glass Now", but on the most recent visit to their website looking for heavy glass candle tumblers, clicking on every product showed an "available" date of months out: October 1st, November 20th, etc. If you have no product to sell, change the damn or just close your company until you're ready to be a grown up, responsible and trustworthy business. I'll never do another order with them.
Response from GlassnowAug 28, 2026
We're sorry to hear about your frustration, but we have been unable to verify the experience described in this review. We reached out through Trustpilot requesting additional information so we could identify your account, review any previous orders, and determine which products you were attempting to purchase. To date, we have not received a response, and based on the information provided in the review, we have been unable to match you to a customer or order in our system. Without those details, we unfortunately cannot investigate the specific availability concerns referenced here. We would also like to clarify that Glassnow is currently well stocked across a broad range of our glass packaging collection. While individual styles, sizes, or colors can temporarily sell out, particularly during periods of high or seasonal demand, this is not representative of our overall inventory. When an item is sold out, we intentionally display the anticipated restock date on our website rather than simply showing it as unavailable. This gives customers greater visibility into incoming inventory and the ability to plan accordingly. For customers with recurring, seasonal, or higher-volume needs, we also offer pre-orders that allow incoming inventory to be reserved in advance. Our team can also help identify comparable in-stock alternatives when a particular vessel is temporarily unavailable. We would genuinely welcome the opportunity to better understand the concerns raised in this review. Please contact me directly at [email protected] with your name, company information, any previous order number, or the specific items you were attempting to purchase. I would be happy to review the situation personally, as well as provide additional information about our pre-order program and current inventory options. Dana Whitmire National Sales Manager, Glassnow