Aubrey H.
Horrible customer service, messed up my prescription.
I ordered a pair of glasses with the expedited shipping, which costed $20. When I received my glasses, they were the wrong prescription. I called customer service and instead of just simply sending me the correct prescription, I was told that I had to have messed up it somehow and they gave me store credit which didn’t cover the cost of shipping. In total I have to pay $30 extra for a pair of glasses that I’ll get a month after I ordered them. I’ll never shop here again.
Response from GlassesShopJan 21, 2021
Dear Aubrey, Sorry for the inconvenience. Our help line confirmed with you that you had entered the wrong prescription when placing the order. According to our return policy, we returned 100% store credits to you excluding shipping. Sorry again.




