GlassesShopReviews of glassesshop.com

Apparently due to a UPS error I had not received my order, which is why I had only given it one star, but once I was able to contact the company, they immediately solved my problem. The product seems of good quality, however I only have about 3 days with my lenses, in case of any later problems, I will correct my rating.

My glasses arrived so quickly. I couldn’t believe the quality for the price either. I have one regular RX pair and the other are photochromic RX. The coatings are great. One big problem that I hate with ordering over seas is they get their delivery company to charge you again on delivery. I now owe UPS another 20$ On top of the 30$ I paid for shipping and handling already :/ for that reason I won’t be ordering again.

I have called and called and called and left messages after messages and no one will respond to me telling me how to get my 50% refund or where to send them! This has been a NIGHTMARE!!!

I ordered glasses and emailed the prescription One lens (left) was NOT correct I sent them back at a cost of $29.56 They accused me of "entering the wrong prescription" Consequently they only refunded $63.40 I paid $126.80 for non-wearable glasses and got in a refund a grand total of $36.84 TAKE My ADVICE Chouse EyrBuy

Clearly it seems that I have to write a review in order to get a response from the company. All I wanted was an order update since I ordered my glasses on 12/27 and it is now 1/15 and they still have not shipped. If thats thats truly the case then I want a refund because I see no reason for it to take this long for single vision lenses. Ive emailed the company asking for an update and no response. Starting to think ill never get them. Last I checked says location of them is in Ann arbor, if thats true, I'd rather just drive and pick them up then wait weeks to get them by mail. I am very displeased currently with the processing and shipping time, yet reading reviews made it seem like they come quick.

Wish I would have read the reviews here and with the BBB before purchasing because this is not an isolated incident. I placed an order for 2 prescription glasses according to my script but the prescription in the glasses sent to me is too strong. After about 2 minutes, I start to get a headache, my eyes start to pull and I see a dip in the ground when I look down. I contacted Glasses Shop to return the products and get a refund and they replied back asking for a picture of my prescription and "then they'll decide how to deal with my problem properly." When I spoke with the phone rep she said correspondence will be within 24 hours and I will not need to send the items back for a refund due to Covid. I sent the picture over 24 hours ago along with screenshots of my order as proof that I entered the information correctly and I haven't heard anything from them since. I leave the country in a couple weeks and I need my money back immediately so I can go to my local eye doctor and get my correct prescription before I leave. I'm not sure what's taking them so long to compare numbers and return my money. ________________________________________ I do not have 5 days to wait. You replied to me very quickly. Why can't you just complete my refund?? ________________________________________ My refund was completed shortly after my last reply and I updated my review to 3 stars. I wish my prescription was correct because the frames look very nice.

I finally found a great place to order prescription glasses on-line. I had a hard time finding a place with the size frames I needed. I was also skeptical because there are a lot of places offering glasses on-line now and not many of them are quality or trusted. My daughter had some bad experiences with several of them. So if you want to avoid trial and error I recommend Glasses Shop to you. I am absolutely satisfied with my purchase. My prescription is perfect. The order process was easy. The glasses were exactly what I ordered. I got a great price. They’re my favorite pair right now. It is nice to have a place where I can get glasses quick and easy.

I lost my glasses, and had no backup pair. Love the affordable prices, and quick great service!