GlassesShopAffordable Prescription Glasses & Sunglasses Online Store. Easy to Buy! 1000+ styles frames start at $6.95, include free lenses & coating. 30-day Return, 365-day Warranty. GlassesShop has sent out hundreds of thousands of glasses to clients all over the world since 2004.
GlassesShop (glassesshop.com) has 3,608 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Tracey B.
My order came
Response from GlassesShopSep 19, 2023
Thank you for your review. Glad to hear that you're pleased with your glasses. Hope you would enjoy them.
Charles W.
I ordered 1 pair of regular bifocals and 1 pair of prescription sunglasses. I received them at a reasonable speed and thought the price was great! After wearing the regular pair for a while I started having eye strain and headaches. I then noticed that the left eye seemed not to be focusing properly and found a flaw in the lens which was blurring the eye. I contacted the company with my findings and they responded that they needed my prescription. I e mailed it back to them and then they followed up with needing a picture of the glasses. I responded with a picture that they had requested and I responded with my concerns that maybe I should send them the glasses if they were not going to correct the problem. I don’t think they have any intention of replacing the glasses. The back and forth e mail with request after request for additional information is not correcting the problem and they could have requested everything they needed for the replacement in one request! I can return the glasses for a 50% refund on a problem that was a problem that the manufacturer has made, not by my providing them with the correct prescription information! I would not recommend this eyeglass company for any eyeglasses! May I add, the glasses fit poorly and the nose piece doesn’t fit properly and has caused sores on the bridge of my nose. I’m a 65 year glasses wearer and have never had any issues with this in the past. Within 24 hours of my review GlassesShop reached out to me to correct the issues I have had with my glasses purchase. As of today 08/19/2023, I have accepted their offer to reconcile the issues. I will update my review as necessary once everything gets resolved.
Response from GlassesShopSep 19, 2023
Thank you for your review. We sincerely apologize for the inconvenience that may have caused you. We're asking pictures of your glasses and your prescription is trying to rule out some possibilities and figure out what's exactly going on with your glasses. So after that we could better assist you. We're sorry if we're making you feel uncomfortable about this. Concerning your order, one of our agents will reach out to you promptly via email & phone calls. We will help resolve the issue for you. Much appreciate your support and understanding on this matter.
Shelly
Great glasses great price fantastic customer service we highly recommend
Response from GlassesShopSep 18, 2023
Thank you for your support and review. Have a nice day!
Linda S M.
Glasses are great. They wear good, they look good and the price is wonderful. This is my second buy here and it won't be my last. thanks for. GREAT product.
Response from GlassesShopSep 18, 2023
Thank you for your review. It is our objective to provide good quality product at truly reasonable and affordable prices. Our best spokesperson is a happy customer and thanks for your support again.
Steve S.
I have a return and emailed your customer service but never heard back whatsoever
Response from GlassesShopSep 15, 2023
Thank you for your review. We apologize for the inconvenience that was caused you. But we did not receive any email from you at the moment, which might be lost in the Cyber. One of our agents will reach out to you promptly through email and call. Please feedback to us at your earliest convenience so we could help resolve the issue for you. Much appreciate your support and understanding on this matter.
Calvin D.
The glasses arrived promptly and just what I ordered. I love the styles.
Response from GlassesShopSep 15, 2023
Thank you for your support and review. Have a nice day!
Bruce A. A.
Excellent lenses. Bought the upgraded package, not the highest end, and am very satisfied. High quality lenses.
Response from GlassesShopSep 15, 2023
Thank you for your review. We're grateful to have you as our valued customer.
Karla Jean Olson C.
I ordered two pairs of glasses. I was surprised at how quickly they were delivered. I love them! No adjustments were needed
Response from GlassesShopSep 15, 2023
Thank you for your review. We're glad to hear that you're pleased with your glasses. Please enjoy them!
