Rob M.
Not worth the aggravation!
I ordered two pairs of glasses from GlassesShop.com. They contacted me because they were out of one of the sets of frames...no problem. I asked then to cancel the order and I would resubmit. NOPE...they claimed the first pair was already in process. I call BS as I know they don't bother to fill orders until several days after they are received and I was contacted the next day. I picked a second set of frames and the process continued. Unfortunately, two bad things happened that I only noticed when I went back online to check the status of the order. Firstly, they charged an "extra fee" on the second pair of glasses...no explanation, but it was more than the cost of the frames. Secondly, they changed the pupillary distance on the second pair. I had downloaded the original order and verified that the PD was the same on both pairs. Unbelievable how complicated they have made the process. Never again will I buy from them and I encourage folks to go to Zenni instead. ******* follow-up: GlassesShop replied to my email and this review. Their response was dishonest. I sent them the ORIGINAL order/invoice details from the date I ordered the glasses. Their response was to take a screenshot of their own website page with details that they clearly filled in themselves. My downloaded order PDF from their site shows the date, time, original details etc. This just confirms that you should avoid GlassesShop. By the way, their proposed solution is that I return the glasses when they arrive...for which they charge a fee.
Response from GlassesShopJul 4, 2024
Thank you for your comment on your order with us. We apologize that we did not bring you a pleasant shopping experience with us. We'd like to clarify something with your order. 1. We're sorry that the frame you originally ordered is out of stock, however, we have replaced it with the new frame you like and refunded the balance to you, no extra charge. You can check your back account for the refund. 2. For the PD issue, we have replied to your email with the screenshot of your original order to show that we kept the PD as you entered, you can also check the confirmation email we sent to you just after your order placement to confirm the original information. We have replied your email with the solution of your issue, please check and give us your feedback so that we can help you efficiently.