GlassesPros.comReviews of glassespros.com

Responsive customer service!

Such kind service so helpful and nice I will be purchasing everything here from now on Thank you!

I have contacted customer service via email several times with questions and have always received a prompt and concise response. I would not hesitate to do business with GlassesPros.com in the future.

I ordered my glasses on Oct. 2, 2021. On Oct. 28, I received a delivery pickup email from Canada Post. I checked the tracking information and it said that the package originated in Mississauga, Ontario. I went to collect it at the postal outlet, but the guy said they hadn't received it. On Oct. 29, I received a 2nd Canada Post delivery pickup email. This one stated that I had to pay $58.50 in duties, as assessed by Canada Border Services Agency. I reached out to Glassespros by starting an online chat thread. I asked the representative if they are a Canadian company. She confirmed. I asked why I was being charged customs fees if I ordered a product from a Canadian company while within Canada. I also asked why I was not advised at any time during the transaction that there would be additional charges upon delivery. The rep could not give me a satisfactory answer, but was quick to declare that I have to pay the customs fees. I knew that Glassespros does not do returns on prescription lenses, so returning the package was not an option. In any case, I need my glasses, so I went to the post office and paid the fee. Interestingly, the packing slip on the box had an attached Customs Declaration form with a US tracking number and US postage paid, but no US shipping address! The slip also indicated that the package originated in Victoria, BC, not Ontario! I contacted CBSA and asked why this company is being allowed to conduct business this way. They didn't have an answer, and they were as confused as I was about the conflicting shipping information. My glasses are fine, but the underhanded business practice of this company is unacceptable. 2 stars, and I am being generous. After all, it is almost Christmas.

Excellent price, free shipping, website extremely easy to navigate through. Awesome method of payment choices. I will be coming back

Site was pretty easy to use

Customer service makes a difference, especially when things don’t go as expected. Many thanks to Betty is Customer Service for professionally managing a bumpy customer experience and getting to 100% resolution very quickly. Thank you.

I have not yet received my sunglasses, but am assuming they will come in new, in tact and without surprises. GlassesPros.com had the best price around, but you "pay" for that by waiting literally weeks before they even send shipping notification. Pretty disappointing.