GlassesPros.comReviews of glassespros.com

Awful company. They do not communicate at all, your order will sit there for 10-14 days before even being shipped. The CSRs give MAJOR attitude when trying to get more info Edit: this isn't response to their reply.. I'm not sure a single word of it is true. My order literally sat there for 10 days, after two emails and no reply, I called. The CSR was incredibly rude and told me due to the holiday the order still hasn't reached their warehouse, which normally takes 10 to 14 business days. I then spoke to someone through chat who apologized for that CSR. They followed up with an email saying that my order was being processed and would be shipped shortly. 2 days later, I received a full refund for the order with no explanation. I inquired through email, again, no reply. This is a scumbag company, with horrible customer service.. in my experience. And the glasses I tried to order are still on their website. Good luck getting them

Easy to buy, nice try on option great price

We haven't gotten our glasses yet, but the ordering process was easy and they BOGO free deal was hard to beat! Will update once we receive the product!

Excellent website with great deals. I've been looking for a specific pair of glasses for awhile now and I was able to find them here for an amazing price. Immediately purchased them and was able to do so fairly easily with the website. The checkout process was self explanatory and there were no hiccups.

I am a big deal finder and would only purchase after doing a lot of searches. I’ve purchased 4 pairs from Glassespros for me and my husband the past week. I was attracted by the unbeatable deals which is literally half price of what my local shops quoted me. I’m glad to hear GP is also a small business that could use my support. I’m curious and can’t wait for the glasses to arrive. I will be leaving a couple more reviews for when the glasses arrive and a month after on the quality.

Wonderful assistance when my frames were not available provided excellent online help to find a alternative. The manager was very helpful and patient with my request and I look forward to being very happy with this choice.

Very good experience. When we have our funds back, I will be buying prescription sunglasses

I placed an order Dec.1st 2020 and received an email sometime after, that one frame was in and if I wanted to ship separately or with my second frame. Of course I chose together because why would I pay for two visits to get lenses. About Dec. 14 called to follow up because I didn’t receive the 24 to 72 hour follow up. I was told on two separate occasions that they were waiting on the backend team to respond in 24 to 72 hours of course that didn’t happen. I called several times over the course of a month and they were always waiting on the backend team to respond in 24 to 72 hours. When I called Dec. 29th to cancel my order and speak with a supervisor I was told the magic time... my refund would be processed in 24 to 72 hours. Then I was placed on hold for over an hour by the customer service rep “Jane”. but no one followed up with me after they took my money. And this was frames only.- Gregory Lance. If I could post the recordings I would. I only stayed on the phone because I requested to speak with a supervisor and “Jane” put me on hold for 34 minutes. Initially I asked what was the hold up and I was only given the answer that the backend team had 24 to 72 hours to get a response. There were no messages left if you all called. Also no one gave me the explanation that you are giving now. Instead you are making it seem that my concern and frustration was unwarranted with your product I paid for. Only when I called back and spoke with “Kim” who actually helped me was I able to get a resolution. I was never told to call back by “Jane” she also never sent the confirmation email in the hour I was told to hold on a wait for a supervisor. Please release the recorded conversation for quality assurance. And let the other customers hear how calm I was when requesting answers about the order that took 29 days, or as I was told 24 to 72 hours. I can also provide phone records and emails I keep them all. 12/29/2020: 11:30am 34 minutes on hold 27 min,12:04pm 32min on hold 31min +12:37pm 28min on hold, and 12:38pm 9min conversation talking to “Kim”. If I could post a screenshot I would.