juan david reyes T.
delivery and order proccessing takes a…
delivery and order proccessing takes a while.
Response from GlassesPros.comJan 20, 2021
The inconvenience you've described is the last thing we want for our customers to experience at GlassesPros.com. As a small business startup, we have had many challenges to overcome and work through. We are happy to say we feel confident in our ability to provide you with exceptional service as a result of our remediation. COVID-19 and the situations surrounding it took massive toll on shipping companies altogether, our shipping time suffered due this matter, as well as being short-staffed. We had a breakdown in our communication chain as well and we also sent out an email describing the breakdown in detail. Again we are truly sorry for the inconvenience this caused you and would like to request a second chance. We have improved and would love the opportunity to win your business back. Should you be so inclined to offer us a 2nd chance at turning this negative into a positive, we will gladly give you a store credit. Please reach out to us through Live Chat at https://www.glassespros.com Sincerely, GlassesPros Family.



