GlassesPros.comReviews of glassespros.com

Easy to use website with great selection of frames. Only thing missing is virtual try-on.

I have sent the customer support 2 emails regarding my order. No answer except an email which is an automated response saying they created a ticket and will get back to me soon. I am still waiting to have an answer from them for the glasses I ordered december 19. Finaly after this post I have received a phone call from GlassesPros! I have a tracking number for my order (Yeah)! I don't know if the fact I posted a bad review made them getting in touch with me? I wanted to wait to receive my glasses before rating my experience so I will rate again when I receive my glasses :)

I can honnestly say I have never had a better experience with online eyeglass shopping. You'd think that at such a small cost the quality would be equally low BUT (and I am still in awe about it) the quality is sky-high and all the extras included make Christmas morning seem like an ordinary ol' day !! I found glasses I couldn't find on other sites. They're so confortable and stylish too. I have purchased many glasses on several other sites and this one is clearly THE BEST.

Wonderful company, very helpful! Thank you

Absolutely avoid this company. I placed an order in early December and received one product that was not as described on the product listing. Opened a ticket that wasn't responded two within a few weeks, followed up only to find the other half of my order paid for 45 days prior wasn't in production and had seemingly been forgotten about. Seems a lot of similar complaints, I've started the process for a refund. FURTHER UPDATE: After publishing this review, GlassesPros responded very courteously (below) and requested I call and give them another try. I thought perhaps it was a one-off, they couldn't possibly be this bad, so I tried again. Here's how it went: I spent an hour on the phone, spoke to someone to who I outlined my entire experience to in detail and how we could make it work. At the end of the call, the next steps were that I would write them an email outlining the conversation we had and a support ticket would be created and escalated. I voiced my opinion repeating all the information I'd just provided to support seemed counterproductive but I had to appreciate I'd done this to myself. So, I wrote to support, a ticket was created, a return label for the part of the order I received was provided, and I returned the part of the order I had received. Then I waited for a week, I followed up with a message through their support app, I followed up with a call, and voice messages, but no response. The support ticket wasn't updated, escalated, or seemingly even viewed. But I'd done this to myself. Finally after calls, and follow-ups I did get a hold of someone. She put me on hold for twenty minutes before I received an email citing my order had simply been refunded. None of these things happen automatically as they had received the return weeks previously. If you chose to purchase products through GlassesPros, hopefully, you don't learn the lessons I did. You did it to yourself.

Very knowledgeable and friendly representative on the online "Chat".

Very easy to order glasses online.would definitely use again.heard about the site from my daughter as she has purchased several pairs of prescription glasses from this site and has been very pleased with the customer service.

Easy fast way to find what you want I love this site