GlassesPros.comReviews of glassespros.com

Loved the customer service help.

Over promisers and under-deliverers. I ordered on January 11 and it is now 4 weeks later and I have no product delivered and no communication from this company. I am hopeful PayPal will just just cancel and refund at this point. DJ Update 2/13/21. They never responded to my chat requests or emails until I put this review up. Now one pair shows arrived at USPS but second pair still not at USPS but GlassesPros shows shippped. Clearly they are not shipped. No help once again with Chat. Radio silence.

Just ordered from Glasses Pros with no issues, I found exactly what I needed at a great discount and the web page is easy and responsive. Can't wait to receive them!

This experience has shown why not to order frames online. I ordered 2 frames, both of which I had to return: the first pair was more like a reader, and the second one was not faithfully pictured in the few available photos (it turned out to be sports sunglasses with a strap to hold the short, flexible temples in place). GlassesPro does not offer return shipping, which entailed printing out a label, having to go to the post office, fill out a customs form because the company is in Canada, and pay for insurance, none of which was desirable, either in terms of the trip during Covid or the added cost. I get the policy of the restocking fee, but all told, this flawed adventure cost $75. Advise only ordering frames you have had the opportunity to try on elsewhere.

Straightforward website. Easy to deal with. Free shipping.

Easy to use and nice to look at website. Would buy again!

Placing the order was relatively pain-free. The following confirmation page showed my order number and a link to print my order confirmation. That link failed multiple times. In addition, I received no email confirmation. Received a request for this survey, however. How ironic. Tried to use the online chat function. Gave up after two attempts were ignored (e.g. no response at all). Called customer service. The woman tried sending me an email confirming my purchase multiple times. Checked my inbox, checked the spam folder and even ran searches on GlassesPros (with and without a space). Nothing. (The woman's tone of voice suggested I did not know how to work with email. I've been working with email since before she was born.) My impression is that this company's outbound email service was hosed up somehow. After 14 minutes, I finally received one of her attempts to send the order confirmation. Also loved pop-up for "Anit Fog wipes". Typos don't inspire confidence. Sure hope there isn't a problem with my order. That will inspire yet another review.

Great deals and options! Update: 2.17.21...I still haven’t received my order OR any tracking info that correlates with it. On 2.8.21 I called for info on my order and they told me one of the items in my order was discontinued which is why nothing was sent. NO ONE NOTIFIED ME. They allowed for me to either cancel my order in its entirety, to just get a refund for the second item or to choose something else. I went with the refund for the second item. They then proceeded to tell me no refund will be issued until the order is complete, which meant no refund processing would happen until my remaining item shipped out. This order was placed on 2.3.21 and I still have yet to receive any communications regarding my order (shipping status) or refund. Lesson learned, I will never order from this site again.