GlassesPros.com Reviews | Read Customer Reviews of glassespros.com

GlassesPros.comReviews of glassespros.com

3.91,750 reviews
Vision & Hearing
1689 Grant Ave, Blaine, Washington

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GlassesPros.com

About GlassesPros.com

GlassesPros.com – Your Trusted Online Eyewear StoreDiscover the finest selection of eyewear at GlassesPros.com, your one-stop destination for high-quality glasses, sunglasses, and prescription eyewear. Our Commitment We, at GlassesPros.com, are committed to providing our customers with a seamless online shopping experience for all their eyewear needs. We offer a wide variety of styles from top international brands and designers, ensuring that you will find the perfect pair of glasses to match your style and vision needs. Why Choose Us We understand that choosing glasses online can be a daunting task, and that's why we've made it our mission to simplify the process. Our user-friendly platform allows you to browse and select from thousands of frame styles and lens options, all from the comfort of your home. Customer Satisfaction What sets us apart is our dedication to customer satisfaction. We value our customers and are constantly striving to exceed their expectations with our exceptional customer service. Our team of highly trained customer service professionals is always ready to assist you, whether it's helping you choose the perfect pair of glasses or answering any queries you may have about our products or services. Quality and Affordability At GlassesPros.com, we prioritize quality and affordability. We believe that everyone should have access to superior eyewear without breaking the bank, and that's why we offer competitive prices on all our products. Additionally, we offer fast, reliable shipping and easy returns to make your shopping experience even more convenient. Our Reviews Don't just take our word for it - check out the reviews from our satisfied customers on TrustPilot. We're proud to have earned their trust and are committed to maintaining the highest standards of service. Join Us Today Join the GlassesPros.com community today and experience the difference. We look forward to serving all your eyewear needs.

GlassesPros.com (glassespros.com) has 1,750 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Website: glassespros.com
Category: Vision & Hearing
Location: Blaine, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GlassesPros.com reviews

1,750 approved reviews, newest moderated first

Salvatore P.
Mar 16, 2021
Web site was easy to use
Web site was easy to use. Pricing was excellent. Communication was great, email was right away with all the info I needed
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Kyle C.
Mar 15, 2021
Haven't recieved receipt or…
Problem resolved.
Response from GlassesPros.comMar 15, 2021
Hello Kyle, We have had multiple clients reach out with a similar issue after their order while using Internet Explorer as their browser. Please double-check to make sure that you are using any browser other than Internet Explorer. Regarding your receipt however, we always issue a receipt and order confirmation right after the order is placed. You also get re-directed to a page where it asks you whether you'd like to print your order or not. If you didn't see that page, then there most definitely is a problem with your browser. Our technical team tried to call you multiple times but were directed to your voicemail. Please give us a call back and we'd be more than happy to help you out! Also please update this review when you get the chance, as an up and coming family owned business, these reviews mean a ton to us and we do not want anyone tp have a bad experience with us!
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Peggy M.
Mar 14, 2021
This was my first time to purchase…
This was my first time to purchase glasses online. I am very pleased with the quality of the frames and the prescription seems to be perfect. I would definitely purchase again!!
Response from GlassesPros.comMar 15, 2021
Dear Peggy, Thanks for the kind review and perfect rating! We love hearing from our customers and we appreciate your positive feedback! We value you as a loyal customer! Have a great day! Best, Ray C. Operations
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CHRISTY C.
Mar 13, 2021
My order was cancelled without any reason or communication
My order was cancelled without explanation or communication.
Response from GlassesPros.comMar 15, 2021
Hi Christy, our records show that you were sent an email regarding your order cancellation. Reason for cancellation: Your pick for the frames turned out to have been discontinued hence the cancellation occurred. Have you checked your spam folder? We have tried to call you multiple times as well but we get directed straight to your voicemail every time. We'd love to clear this up, please reach back out to us here or directly through [email protected]
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Blaire G.
Mar 12, 2021
Customer Service was great
The customer Service I received from Betty was amazing. she was knowledgeable and made getting my glasses sooner easier. Half of my order was on backorder, she is having half of it shipped to me so I dont have to wait longer to get them. Thank you Betty
Response from GlassesPros.comMar 15, 2021
Dear Blaire, Thanks for the kind review and perfect rating! We love hearing from our customers and we appreciate your positive feedback! We value you as a loyal customer! Have a great day! Best, Ray C. Operations
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shannon W.
Mar 12, 2021
What a life saver
I looked all over town and everywhere on the internet for frames to replace my broken glasses. I have a medical issue that affects my eyes and had to have these lenses put into the frames they were made for or be miserable. No one had them as they had been discontinued years ago. I even talked to the manufacturer in Canada who never got back to me. Then luckily I found Jay at glasses-pro. He said to give him a day and that sometimes there are frames put away someplace that everyone has forgotten about. When I called him back he had found the ONE pair of frames that were left over and tucked away somewhere in another state. He ordered them for me, helped me get registered and pay in about 10 minutes. Without his help I would not have them and would have spent a ton of money. Thank you Jay!
Response from GlassesPros.comMar 15, 2021
Dear Shannon, Thanks for the kind review and perfect rating! We love hearing from our customers and we appreciate your positive feedback! We value you as a loyal customer! Have a great day! Best, Ray C. Operations
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Clarice G.
Mar 12, 2021
Very easy to use and find the specific…
Very easy to use and find the specific sunglasses I wanted. Good price.
Response from GlassesPros.comMar 15, 2021
Dear Clarice, Thanks for your kind review! I'm thrilled to hear you're pleased and that you were able to find exactly what you were looking for! We look forward to serving all your future eyewear needs! Have a great day! Best, Ray C. Operations
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Constantine G.
Mar 12, 2021
Worst company I have ever dealt…
Worst company I have ever dealt with!!!! Sold me glasses they said were in stock on their website and come to find out 15 days later they don't have the glasses. No phone call or email stating they didn't have the glasses. I was given some stupid reason from someone in the Philippines stating they are waiting for Costa to ship them. Costa doesn't make them anymore, so they had no idea they were selling glasses that were discontinued. I had to call 3 times, refused to get me a supervisor, and placed me on hold for over 30 minutes. Requesting they cancel my order and give me the money back they already took out of my account for a product they didn't have to sell in the first place. I will tell everyone I know how terrible this company is!!!!
Response from GlassesPros.comMar 12, 2021
Based on our chronological records, the story you have written above is not accurate. Your order was placed on Feb 28th. Our procedure takes 8-12 business days to get you. Today is the 10th business day. We had repeatedly tried reaching out to you in the past regarding this frame being discontinued, and were not successful. After you had reached out saying that you are not happy with the waiting time, we cancelled the order and refunded you in full. Overall, this is not the kind of experience we want for anyone shopping on our site, please use code NXT15 to save $15 dollars with your next order in case you find the right frame for your style! Sincerely, GlassesPros.com family.
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