GlassesPros.comReviews of glassespros.com

Made it easy to find the glasses my child saw at her optometrist's office that we over 300 bucks ... got two pairs with blue light shield for just over 200 with free shipping. Thank you very much!

I'm very difficult to fit and the GlassesPros.com website made it very easy for me to find the exact measurements I need.

I placed an order for eyeglass frames and progressive lenses. I received them about 4 + weeks later and the vision was OK for distance, but the close-up was very scrambled and out of focus. I contacted them for a refund on the lenses, since they were made incorrectly. I provided all the information from my current glasses (same frames and progressives) from my eye doctor. I contacted them and asked for a refund on just the lenses and received a confirmation. They didn't agree to refund the lenses (i was going to return the lenses), but wanted to try and re-make them. I told them that I didn't want to drag this out and i would have the lenses made locally to avoid further issues. I sent a few emails and have not received any communications from them for a few weeks. Now I am stuck with glasses that I can't use.

My current frames broke and I needed a new pair. I came here and found my exact frames that I love and was able to order them quick and easy! Thanks!

This is the worst customer experience that I have ever had. I ordered glasses that were supposed to sunglasses that were bifocals. They sent me Costa frames with 2.0+ powered readers instead. The customer service manager just wanted to give me hell instead of help. He was condesending and demponstrated NO empathy. My order number was #1300016827. The manager continues to cast aversion and blame on me, the customer, for his rude service. I was not billigerent as he aludes, my wife listened to the entire conversation, and couldn't believe that this indivudal actually has a customer service job. The web site does in fact mention that sungalsses can be used as progressive readers. The manager take sno pride in costumer service, and hopefully isn't the owner. If so this company is destined to fail. I will stand by my comments that this is the worst costumer service experience that I have ever had. Many online retailers take pride in meeting their customer's needs, GlassesPros does not. Buyers be ware and stay away!

I ordered glasses for my daughter on March 15. I received an email confirming the order, but weeks went by and with no glasses and no update. I got through to a customer service rep last week, who promised that I would get an update by the end of the week (4/23) and I again never heard from them. Now I can't get any response from either their phone customer service line (which goes to voicemail) or their online chat (no answer). Worst customer service I have ever encountered on the internet.

I am a newbie to this website and to ordering frames & lenses online. Vansh was amazing at helping me and stayed on the phone with me through the entire process. Thanks Vansh (and the other gentleman) for helping me place the order correctly and also for accommodating my payment method. :)

Their "price matching" advertisement isn't very well described. They won't price match an item you paid full price for if ANY sort of discount or coupon was applied to your order. Meaning even if you paid full price for a particular item and are only asking them to price match that one item, they won't price match it if you've applied ANY sort of discount to ANY of the items in that order. That's just crappy customer service in my opinion. If you're going to advertise a price match, then I feel you need to price match any item that was paid at full price - end of story. I won't order from them again. EDIT, Response to company's post: I made the order without realizing I could have purchased the same items cheaper elsewhere, so I tried to price match after my order was placed, otherwise I wouldn't have placed the order. Small business or not, I will not be taking my review back as the common markup is nearly 1000% on frames and the average profit margin of an optometry office is between 60-80%. So my price matching request for like $10-20 total would NOT have been a hit to your business, which means you chose profit over customer service. Best of luck with your small business.