Joseph L.
Placed my order on 4/12/2021 its…
Placed my order on 4/12/2021 its 5/25/21 my order still has not shipped and cant get a response as to where the products are I purchased. Will never do business with you again. Will likely have to file dispute with the bank since no one will contact me back.
Response from GlassesPros.comMay 26, 2021
Hi there, we are sorry to hear about your inconvenience. The Oakley frames you had ordered are among the most popular frames and go out of stock quickly. They were specially ordered from the manufacturer the same day you placed an order. Earlier today, we called the manufacturer to ask for an update and got to know that the frames are back-ordered for another 2-3 weeks. An email notification was sent out to you regarding the same on April 12th. We request you to check your spam folder for any updates and add us to your contact list so you never miss an email from us in future. Again, we thank you for your patience and are truly sorry for the inconvenience this has caused. We are working to get your glasses to you as soon as possible and will expedite your shipping as soon as we receive your frames from the supplier. Tracking information will also be shared with you! If you need further information, please call us at +1-833-841-9227 or Live Chat with us on our website (Monday to Friday 8am to 4pm PST). Sincerely, GlassesPros.com