GlassesPros.com Reviews | Read Customer Reviews of glassespros.com

GlassesPros.comReviews of glassespros.com

3.91,750 reviews
Vision & Hearing
1689 Grant Ave, Blaine, Washington

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GlassesPros.com

About GlassesPros.com

GlassesPros.com – Your Trusted Online Eyewear StoreDiscover the finest selection of eyewear at GlassesPros.com, your one-stop destination for high-quality glasses, sunglasses, and prescription eyewear. Our Commitment We, at GlassesPros.com, are committed to providing our customers with a seamless online shopping experience for all their eyewear needs. We offer a wide variety of styles from top international brands and designers, ensuring that you will find the perfect pair of glasses to match your style and vision needs. Why Choose Us We understand that choosing glasses online can be a daunting task, and that's why we've made it our mission to simplify the process. Our user-friendly platform allows you to browse and select from thousands of frame styles and lens options, all from the comfort of your home. Customer Satisfaction What sets us apart is our dedication to customer satisfaction. We value our customers and are constantly striving to exceed their expectations with our exceptional customer service. Our team of highly trained customer service professionals is always ready to assist you, whether it's helping you choose the perfect pair of glasses or answering any queries you may have about our products or services. Quality and Affordability At GlassesPros.com, we prioritize quality and affordability. We believe that everyone should have access to superior eyewear without breaking the bank, and that's why we offer competitive prices on all our products. Additionally, we offer fast, reliable shipping and easy returns to make your shopping experience even more convenient. Our Reviews Don't just take our word for it - check out the reviews from our satisfied customers on TrustPilot. We're proud to have earned their trust and are committed to maintaining the highest standards of service. Join Us Today Join the GlassesPros.com community today and experience the difference. We look forward to serving all your eyewear needs.

GlassesPros.com (glassespros.com) has 1,750 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Website: glassespros.com
Category: Vision & Hearing
Location: Blaine, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GlassesPros.com reviews

1,750 approved reviews, newest moderated first

Donna Chesnut K.
Jun 7, 2021
Excellent Customer Service
Carl was very helpful through the chat, and took care of my inquiry. Excellent customer service.
Response from GlassesPros.comJun 7, 2021
Thanks for leaving this wonderful 5-star review for Carl, Donna! :)
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Dachsysgirl
Jun 5, 2021
Great Site
I was so happy to find this online store. My dog chewed up the stems of my favorite glasses, luckily I could still read the brand, style & size. I typed in the search bar and glasses.pros came up with the best price and they had all the colors to choose from. I can't wait to get my new frames. Definitely a place to buy from again. And it was easy to place the order, they even gave me a discount code!
Response from GlassesPros.comJun 7, 2021
Hi Dachsysgirl, thank you so much for leaving us this wonderful review. We're glad you found your frames on GlassesPros.com and we are excited to know that you saved some money!
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Kay H.
Jun 5, 2021
Their customer service is terrible
Their customer service is terrible. I waited a week to get a response from my ticket only to get an email back saying the ticket has been closed with no actual answer. I then do the live chat and am told one thing, then when I ask a clarifying question, she admits she doesn't know what I should do and then tells me I need to call and speak with their lense specialist next week, even though my question was about making an order, not about lenses themselves. She then said she only knows how to answer questions about paperwork... which is what I was asking about. Beyond frustrating. I have no confidence that they can fulfill my order correctly.
Response from GlassesPros.comJun 7, 2021
Hi Kay, we are sorry to hear that you had trouble getting in touch with us on Live Chat. We have had a few employees leave due to COVID and had new people join us - they're still undergoing training. Kindly call us on +1-833-841-9227 and we'll be more than happy to assist you with any questions that you may have!
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Jay B.
Jun 4, 2021
Very Bad First Time Experience and My Last!!!
My wife broke her favorite pair of sun glasses and the manufacturer no longer carries them. I was pleasantly surprise to find the exact pair on GlassesPros.com. I purchased them to surprise my wife only to receive an email a few days later that they do not have them in stock. The email said they could order them but, it will take weeks before they can even ship them. My question to GlassesPros.com is why advertise products you don't even carry in stock??? The company just feels very shady and left me with a bad experience. Needless to say I canceled my order. Lesson learned. Deal with the manufacturer and not some online company that doesn't even carry inventory.
Response from GlassesPros.comJun 7, 2021
Hi Jay, we are sorry to hear about your inconvenience. We carry over 170,000 frames (considering the different colors and sizes) on the website and it is not easy to have each and every frame in stock. We checked the frames you ordered and since they were not available in the warehouse, they had to be specially ordered from the manufacturer. That's when we come to know about the actual update on the frame - if it's back-ordered, color discontinued or frame discontinued. This is a common problem among all authorized online retailers and nobody has control over them. Most of the manufacturers don't sell to the customers directly and that's where we come. We source the products directly from the manufacturer, save on overheads, and pass on the savings to the customers. Again, we are sorry for not being able to fulfill your order but that's where our hands are tied as well. Sincerely, GlassesPros.com
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AA
Jun 4, 2021
The customer service of this site is…
The customer service of this site is less than acceptable. Received half my order but with numerous requests of me reaching out to them to find out where my other half was, I just kept being told they'd reach out to the manufacturer of the frame and get back to me. I'd wait weeks with no response, call again, get the same answer and still never get any feedback. Finally decided to just cancel my order. I realize things are backed up with receiving goods and I'm ok with that. Lack of communication from customer service and empty promises to respond, is however, unacceptable.
Response from GlassesPros.comJun 4, 2021
Hi there, We apologize for such a long delay! We normally try to send out the products as soon as possible but we're sorry we missed the mark for you. We understand the frustration but please try to understand our side of the story as well. Just like you, even we never get notified if any product gets discontinued or is backordered unless we actually place the order for them. At this point, since your order is already cancelled and refunded, there's nothing much we can do to improve your experience and we an only apologize for the kind of experience you've had with us. We truly hope you like your first pair of glasses and give us another chance in future! Sincerely, GlassesPros Support
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STEVEN N.
Jun 4, 2021
Ordered a pair of glasses and then…
Edit: change the rating Ordered a pair of glasses and then received an email saying frames were discontinued. Please check the stock and remove the one that's no longer available. I just checked your website now and the discontinued frames are still listed there
Response from GlassesPros.comJun 4, 2021
Update: Thank you so much for understanding our situation and updating your review, Steven. We hope you found your frames somewhere else. If not, you can order some other frames you like on GlassesPros.com and we'll try to get that to you at the earliest. Thanks again, GlassesPros Support -- Hello Steven, we are sorry to hear about your inconvenience. We offer over a 170,000 frames and we stock majority of them and with over 1000 orders a day, it becomes very easy to sell out! Therefore we have to special order frames from manufacturers here and then and that's when they let us know that the frames have been discontinued! This is a problem across all online approved retailers for designer brands. For your product, however, it has been removed from the website after getting a confirmation from the manufacturer about the frames getting permanently discontinued. We are sorry for your inconvenience. Please update your review whenever you have a moment since these reviews mean a ton to us as a family business. Thanks, GlassesPros Support
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V S.
Jun 3, 2021
$500 spent for glasses I can’t see thru!
I ordered glasses in March. Received them and found that they had used the wrong prescription for one of the lenses. I finally received replacement lenses (I was told that had to have installed locally myself) only to find that they were too big for my frames. I have tried contacting Glasses Pros multiple times, but no response to my request for a refund. I ended up spending $1000 for glasses. I DONT recommend Glasses Pros!
Response from GlassesPros.comJun 4, 2021
Hi there, We are sorry to hear that you were not completely satisfied with your purchase and apologize for it. Unfortunately, we cannot track your order without any details provided. Could you please give us a call at +1-833-841-9227 or Live Chat with us on our website so we can get your order number and see what's going on with your order? Thanks, GlassesPros Support
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Kelly Kelchner S.
Jun 3, 2021
I want to thank Carl from the customer…
I want to thank Carl from the customer support team! It took 3 months to get my frames, and he’s the reason they finally arrived!! Thank you Carl!!! I appreciate the personal phone call to let me know they arrived and shipped. Also I am very happy with my frames, Crocs are the greatest!!!
Response from GlassesPros.comJun 3, 2021
Thanks a lot for leaving Carl this wonderful review, Kelly. We're happy to know you loved your experience and we appreciate your patience and support. Thanks, GlassesPros Support
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