Britt
They advertise frames that re no longer…
They advertise frames that re no longer available, take your payment and then inform you you have to select other options. Not OK!
Response from GlassesPros.comAug 4, 2021
Hi Britt, we are sorry to hear about your inconvenience. We offer over 170,000 frames and we stock the majority of them, but with popular frames, it becomes very easy to sell out. Therefore, we have to special order frames from manufacturers and that's when we get to know that the frames have been discontinued! It's not just us - this is a problem across all online approved retailers for designer brands. For your payments, however, we never capture payments unless we are sure to get the frame to you. We only 'authorize' the payments when you place an order. For your order, the frames you ordered were only available with nosepads however you wanted the ones without the nosepads and that's the reason why we waited to ask. We have now voided the payment and you should be able to see it in your credit card e-statement right away. Your order has also been canceled! Once again, we are sorry for your inconvenience. Please update your review whenever you have a moment since these reviews mean a ton to us as a small, family-owned business. Sincerely, GlassesPros.com