Dennis P.
not good contact when their was an…
not good contact when their was an order issue, just a criptic email. It caused a long delay
Response from GlassesPros.comAug 29, 2023
Hi Dennis we sincerely apologize for the inconvenience and confusion caused by the email you received. Our primary concern is to ensure that your order is accurate and meets your needs. We sent an email explaining that the color code entered did not match any in our system, and we requested a photo for verification. This is an important step to ensure you receive the clip-ons that best fit your frame. We understand that the email may have come across as cryptic, and for that, we're sorry. We aim to be clear and helpful in our communications. If we had your phone number on file, we would have also reached out for a quicker resolution. Unfortunately, we didn't have that information. Please understand that we can't proceed with your order until we have the correct information. We want to make sure that you're satisfied with your purchase, and that starts with making sure the order is correct from the outset. If you could reply back to our email at [email protected] and provide the necessary information, we will be able to move forward as quickly as possible.