GlassesPros.comReviews of glassespros.com

Response from GlassesPros.comAug 31, 2023

Hi Melissa we're thrilled to hear that you loved your new glasses and that they fit perfectly! It's always rewarding for us to know that our customers are happy with their purchases. Thank you for taking the time to leave such a positive review. Your feedback not only encourages our team, but it also helps others in making informed decisions while shopping with us. If you have any more needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again!

Response from GlassesPros.comAug 28, 2023

Thank you for taking the time to bring this issue to our attention. I sincerely apologize for the inconvenience you have faced with the mix-up in frames. I understand how frustrating it is to not receive what you ordered and then to have to wait for a resolution. As mentioned in the email we sent, the frames meant for you were unfortunately sent to another customer due to an error on our end. That customer has shipped them back to our New York facility. We are committed to resolving this issue and plan to mail out your correct frames tomorrow. You should expect them within 3 business days thereafter. Thank you again for your patience and understanding. We are committed to resolving this matter as swiftly as possible and ensuring that you are fully satisfied with your purchase and experience.

Response from GlassesPros.comAug 31, 2023

Hi John we're so pleased to hear that you appreciated the follow-up call to ensure your order was correct. Customer satisfaction is our top priority, and we always aim to get every detail just right. Thank you for taking the time to share your positive experience with us. Your feedback is invaluable, not just for our team's motivation, but also for other customers who may be considering shopping with us. If you have any further questions or need more assistance in the future, please feel free to reach out. We're here to help and look forward to serving you again soon!

Response from GlassesPros.comAug 31, 2023

Hi Franklin we're delighted to hear that you found our checkout process easy and straightforward! Our team works hard to create a seamless shopping experience, and your positive feedback confirms that we're on the right track. Thank you for taking the time to leave a review. We value your input and look forward to serving you again in the future. If you have any more needs or questions, please don't hesitate to reach out.

Response from GlassesPros.comAug 29, 2023

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced with your order and the lack of timely communication. We take customer service seriously, and it's disheartening to hear that you feel we've fallen short in this instance. We'd like to clarify that we have been doing our best to keep you updated about your order status via email. We understand that our response time may not have conveyed that adequately. The good news is that your order did ship out today and should arrive at your location within the next 3 business days. You should soon receive an email with tracking information so you can monitor its progress. Thank you for your patience, and we're committed to ensuring that the remainder of your experience with us meets your expectations.

Response from GlassesPros.comAug 31, 2023

Thank you so much for the positive feedback! We're thrilled to hear that you found our platform quick and easy to use, and even more delighted that you were able to take advantage of our discount. Your kind words not only inspire our team but also help other customers make informed decisions. We always strive to offer a seamless shopping experience and great value to our customers. If you have any more needs or questions in the future, we're here to assist. We look forward to serving you again soon!

Response from GlassesPros.comAug 31, 2023

Hi Kamei thank you for such an amazing review! We're thrilled to hear that you've had a positive experience shopping with us, especially when it comes to meeting the needs of your young son who is still getting used to wearing glasses. It's a priority for us to offer quality frames at reasonable prices, and we're pleased that this has made a difference for you. We understand how important it is to receive orders promptly, especially when dealing with the everyday challenges of kids and their glasses! Your recommendation is the highest compliment we can receive, and we're grateful you took the time to share your experience. We're here whenever you need new frames or have any concerns. Looking forward to serving you again soon!