suzanne K.
Glasses delivery
I ordered 2 pair of glasses on Aug 14. The website and ordering process was easy. But I have emailed and tried to chat with no response from you. Where are my glasses? Order 13000222889
Response from GlassesPros.comSep 14, 2021
Hi Suzanne, We are sorry to hear about your inconvenience due to a delay in shipping your order. Although we avoid the long waits as much as possible, clearly this was not the case with your order. One month is definitely a long time and we apologize for that. Unfortunately, we are just waiting on the lenses you had ordered. We have the frames in-house and had ordered the lenses from our lab which still haven't shown up. They should be here soon and as soon as they arrive, they'll be installed to the frames and your new eyewear will be shipped out in a day or two. As an apology, we have applied a 10% store credit to your account. Our Live Chat and Call Support are available between 8am and 4pm PST. Let us know if you have any further questions or concerns. Thank you for your trust and patience! Sincerely, GlassesPros.com