Otto & Sohn USA IncReviews of glass-door.us

Response from Otto & Sohn USA IncOct 1, 2024

Thank you for sharing your positive experience with us! We are thrilled to hear that you are satisfied with the three-panel closet door you purchased from us in the shaker style with mirrors. Ensuring that our products are well-packaged for safe delivery is a top priority for us, and we are pleased to hear that they arrived in excellent condition. We are also glad to hear that the installation process was relatively easy and that you received all the necessary hardware. It's wonderful to know that you find the quality and appearance of the doors fantastic. We appreciate your kind words about Omar and his responsiveness to your questions. Your recommendation means a lot to us, and we are grateful for your feedback. If you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you for choosing our company!

Response from Otto & Sohn USA IncOct 1, 2024

We are thrilled to hear about your positive experience with ordering the Three Leaf Shaker Bypass Sliding Door for your bedroom remodel! We understand that purchasing a large item without seeing it in person can be daunting, and we are pleased that our team, especially Omar, was able to assist you effectively during the ordering process. It's great to know that Omar's help in determining the size, material, and color was instrumental in your decision-making. We take pride in the condition in which our products are delivered and are delighted to learn that the Mahogany Wood with Wedge Stain doors arrived in great condition and look beautiful in your space. We strive to provide solutions for additional needs, and we are glad that you were able to order additional stain for the bottom track, albeit at an additional cost. Thank you for choosing our products for your bedroom remodel, and we sincerely appreciate your positive feedback. If you have any further questions or need assistance in the future, please feel free to reach out.

Response from Otto & Sohn USA IncOct 1, 2024

We are delighted to hear about your positive experience with Omar as your representative. Providing attentive and polite customer service is a top priority for us, and we are thrilled that Omar was able to guide you through the ordering process of your shower door with professionalism and attentiveness. Keeping customers informed throughout the manufacturing process and up to shipment is essential, and we are pleased to hear that Omar did so effectively. It's wonderful to know that Omar provided you with the tracking number and clear instructions for when the door arrived, ensuring a smooth delivery process. We appreciate your feedback, and we are grateful for the opportunity to assist you with your shower door purchase. If you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you for choosing our company!