Otto & Sohn USA IncReviews of glass-door.us

It was a horrible experience. I bought a double-door barn door, which arrived late after I followed up multiple times with customer service to check the delivery status. Once the door arrived, the hardware was missing, so my installer could not install the door. I still had to pay the installer for the whole day, given that it was not the installer's fault. After calling multiple times and speaking with multiple people, the hardware order was processed. Finally, we received everything to find out that two of the four-door strips were misaligned and were not together when the two doors connected. I called customer service, explained my situation, and shared all the pictures. After multiple communications, customer service told me it was an installation problem and there was nothing they could do. When I tried to explain to them that it was an installation problem when two were already there and two were not, After multiple conversations and sharing additional pictures, the customer service agreed that it was not an installation but something wrong with the door, but they told me they could not do anything because I did not call within 3 days of door delivery. I tried to explain to them that, given that the hardware was not delivered, I cannot install it and will inform you within 3 days. The customer service person said she could not do anything as her supervisor had advised them to say that. When requested to transfer to the supervisor, they kept on telling me that they were busy and that someone would call me. Never received any callback A very bad service, and I was stuck with the door and spent up to double the money for the installation. Total scam company, if possible stay away from them.

Paid 1500 dollars for a double sided mirror and pocket door with frame and hardware, waited around 3 months and this is what arrived. Just a pocket door with a shattered mirror: no hardware, no frame

First, our closet doors showed up without any notice from the delivery company (good thing I happened to be home) and they were completely damaged. The package was refused before it even came out of the truck. Chalk that up to poor packaging combined with poor handling by the delivery company. Months later, the replacements showed up (with a whole 30 minute warning this time). The doors still had a little damage but in an area I felt I could hide it. Plus, I didn't want to wait anymore. Ok, great! I can finally install this and move on with my life, right? NOPE!! The panels were too tall to fit in the space as advertised. They tried to explain things to me like I was some elementary school dropout. I sent them picture evidence of my claim. This is a trapped height opening. You don't have to be a rocket scientist to subtract the hardware dimensions and come to a remainder for a proper panel dimension. They obviously did not do this correctly. Talk about elementary school dropouts. After many emails with the company (no one ever wanted to pick up a phone and call me), they told me "the panels are shortenable". So they advertise the panels will fit within a certain height and then turn around and tell you to cut them down to fit. WHAAAATTT??!! Now I'm sure the company is going to respond to this with all their policy nonsense and every other tactic to make this my fault. But the reality is simple, this is not a company you should get involved with. They are completely unethical and really don't care. They know there are enough people out there who will not read these reviews before purchasing. Unfortunately, we didn't read the reviews and fell victim. My advice...Buy somewhere else! If you do, and have issues, don't say I didn't warn you.

Scammers ! Spent over 2k on closet doors . Delivery was a nightmare ! The shipping company they use so not notify you before delivery then if your not home they do not leave the item and try to extort 100 bucks for re delivery . The doors are not even close to the color you choose and returning is a nightmare. 3 door sets only come with two tracks so you need to spend another 200 for third track . Now I have to pay someone to sand and re stain. Horrible company !

We ordered a door in July. It was shipped in October but the shipping company never delivered it because it was poorly packaged. We were told that a new door would be shipped to us within 20-25 days. After another delay and zero confirmation of when we’d get a new door, we decided to cancel the order. At this point they are not answering our calls or emails. Obviously they have no intention of give us a refund or a door.

Like others you see here, I can't recommend doing business with this company. They also took our money, shipped a door that was supposedly shattered in shipping and then it took many days to get a response. In the interim, we disputed with charge with our credit card company and I later regretted letting that lapse as they later claimed they never go the money back from the bank after agreeing to a refund. We are 7 months on now and my next recourse after posting this review here and at Google is to seek redress in small claims court. Terrible communication, follow through, and bad compnay to do business with.

BEWARE This is by far the WORST buying experience I have ever had. I have built and renovated multiple homes, have worked with dozens of companies. Ordered a glass door. It took super long to ship. Arrived in good shape. When my installer installed it (professional), they noticed the bore holes to slide the door did not match the website description. This was noticed after it was hung - sometimes things like this aren’t noticed until worked on. Totally common. I tried to contact the company for a solution. They refuse to work out anything, are harassing and aggressive in their communications, and refuse to take ownership for their product issue. TOTAL LACK OF INTEGRITY. There is no way this company will stay in business with operating principles and personnel like this.

Ordered a door the beginning of June, was told it could take 67 days, it’s now going on 100. They will not answer the phone. They emailed us the middle of August to day it was ready to be shipped, never received a tracking number. Two more time when we called we were told it was in the warehouse waiting for a carrier to pick it up. Then they just quit answering the phone when we called to check on the tracking info. Still waiting. Save yourself the frustration and inconvenience of dealing with this company. I noticed 25% of there reviews were similar to our experience. Don’t be their next casualty.