Giving Tree HomeFounded in 2002, Giving Tree Home offers unique accents and memorable statement pieces for the bathroom & kitchen in your home. We always use the finest materials to craft bathtubs, toilets, faucets, mirrors... Ensuring both compatibility and high aesthetics!
Giving Tree Home (givingtreehome.com) has 38 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Tim M.
I bought a Square matte black smart toilet from Giving Tree at a reasonable price for what I know to be the highest end of Chinese smart toilet technology and workmanship. This unit is nice and just beat Trump’s tariffs. Shipping was quick! I think it made it to SW Florida in about 4 business days. Installation was no problem as we’ve installed several Chinese smart toilets in our homes and know the ropes.
Anthony
Purchased a Giving Tree smart toilet from Home Depot. Instructions were incredibly poorly written by someone who clearly doesn't speak English as a first language. It included non-standard fittings to connect to the water supply line that neither Home Depot or Lowe's had the adapters to make work. Even the plumbers seemed confused on how to make the water line connect to the toilet. Giving Trees website had pictures of soldering. Seriously. You should not have to solder connections to hook up a toilet in 2025. Cost us a fortune in time and trips to hardware stores and ultimately paying plumbers to come and figure out a way to bypass their stupid splitter valve. This is like a $5 part that could be included to easily fit most American plumbing systems.
Response from Giving Tree HomeMar 7, 2025
Dear Customer, Thank you for taking the time to leave a review. We understand your frustration and apologize for the inconvenience. Please accept our sincere apologies. Products purchased on different platforms will have different customer service teams. We understand your problem and you may have some misunderstanding. Our toilets are installed in accordance with US standards and do not require welding. Our Home Depot team is working hard to contact you and solve the problem for you. In addition, if we purchase from the official website, we can provide the fastest after-sales service and warranty service. Giving Tree Customer Support Team Email: [email protected]
Ha
Purchased smart-square-one-piece-floor-toilet-with-remote-control-and-automatic-cover from a retailer here in Canada in August of 2024. The toilet appeared to be in good condition except the bidet causes a leak from somewhere in the rear assembly and out of the bottom. When I contacted Giving Tree I was given the run around to several different phone numbers and emails and dealt with a very frustrating trouble resolution process until eventually, after about 2 months, they agreed to send a replacement component. After 2 more months the component had still not arrived and they ghosted me with the last communication being to contact the retailer. They told me that they would be in contact with GivingTree to help resolve the issue. Giving Tree kept giving both me and the retailer the run around and have refused to help in any way. Edit: They did not send me any relevant warranty parts. Just a replacement toilet seat. Absolutely nothing to do with the internal leaking mechanism that renders the toilet unusable. Their poroducts are garbage, do not buy.
Response from Giving Tree HomeJan 24, 2025
Thank you for taking the time to leave your review, customer. We apologize for the unpleasant experience. However, this seems to be a misunderstanding: we are not sure why this item limited to the US region would go to Canadian customers. Due to the specificity of the Canadian region, the shipment of aftermarket parts took longer than expected, and we sought the assistance of the platform to handle the situation in the meantime. As you mentioned, the product could not be traced back to consistent order information, but our after-sales service team still attempted to send the high-value accessories with a responsible attitude towards the product. Thank you for your love for our products, and we will continue to urge the platform to deal with this misunderstanding and fulfill its obligations for us (users and producers). Giving Tree Customer Support Team Email: [email protected]
Sam C.
It's funny~once again, I browse to this brand and I'm enjoying their toilet that I've had for over a year, and I love his shape, the size is perfect!
Rahul S.
I have a *much more expensive* square smart toilet at my other house and I needed to buy two for a different place. I did some searching and found Giving Tree. I'm telling you the quality of this toilet is amazing, the features, remote control, etc. Everything is top notch. I'm glad I found this company I'll be ordering much more from them in the future. BTW their customer service is amazing, they answer throughout the night and they're very responsive. I'm not sure where these negative comments are coming from tbh.
Shad O.
The bathtub is nice and sold at a very competitive price. However, the non standard pop up drain was not functional upon arrival. After several seemingly helpful chat sessions, the company decided not to send a replacement. A few hours of digging online and I was able to find a replacement, but customer service was lousy. They stated they would send one, we argued about cost over a 2-star review, and well, here is the 2-star.....
Response from Giving Tree HomeDec 17, 2024
Thank you for taking the time to leave your review, customer. We understand your frustration and apologize for any inconvenience. We recently received a similar problem after-sales service and have arranged to resend it. However, we are not sure if it is you, and we did not find the order under your name. You can email us the order and we will provide you with a satisfactory solution. Giving Tree Customer Support Team Email: [email protected]
Haoqing L.
nice customer service experience highly recommended will buy again
Christie O.
Amazing quality and wonderful customer service!
