Giving Tree HomeReviews of givingtreehome.com

I purchased an expensive bidet, and within a year, the spigot stopped working, and the enamel on the toilet seat developed visible cracks. When I reached out to them, they sent me a replacement spigot and a video showing how to replace it myself. I couldn't figure it out. It had too many wires and steps, so I have a $1,000 bidet sitting, not doing what it is meant to do. The toilet seat is cracking, and I do not weigh more than 140 lbs, so these bidets are made from cheap material. I should've purchased through Home Depot or Lowe's because they would've been able to honor the 1-2-year warranty and sent someone to fix the bidet. Stay away and do not buy!

If we could give Giving Tree zero stars, we would. They shipped a tub, never paid the freight so it sat in storage for three week's. Continually lied and said they had paid it, but AVF in writing told us they had not. One tree THEN In writing said they would refund us once AVF shipped it back. NOW we are being told by AVF that ONE tree told them we didn’t want it and so to charge us. LOL. Absolute scam. Do not use

Purchased a Giving Tree smart toilet from Home Depot. Instructions were incredibly poorly written by someone who clearly doesn't speak English as a first language. It included non-standard fittings to connect to the water supply line that neither Home Depot or Lowe's had the adapters to make work. Even the plumbers seemed confused on how to make the water line connect to the toilet. Giving Trees website had pictures of soldering. Seriously. You should not have to solder connections to hook up a toilet in 2025. Cost us a fortune in time and trips to hardware stores and ultimately paying plumbers to come and figure out a way to bypass their stupid splitter valve. This is like a $5 part that could be included to easily fit most American plumbing systems.

Purchased smart-square-one-piece-floor-toilet-with-remote-control-and-automatic-cover from a retailer here in Canada in August of 2024. The toilet appeared to be in good condition except the bidet causes a leak from somewhere in the rear assembly and out of the bottom. When I contacted Giving Tree I was given the run around to several different phone numbers and emails and dealt with a very frustrating trouble resolution process until eventually, after about 2 months, they agreed to send a replacement component. After 2 more months the component had still not arrived and they ghosted me with the last communication being to contact the retailer. They told me that they would be in contact with GivingTree to help resolve the issue. Giving Tree kept giving both me and the retailer the run around and have refused to help in any way. Edit: They did not send me any relevant warranty parts. Just a replacement toilet seat. Absolutely nothing to do with the internal leaking mechanism that renders the toilet unusable. Their poroducts are garbage, do not buy.

Two years ago, we ordered a new shower fixture which was installed by a plumber. Almost instantly, we heard vibrations from the valve/cartridge. The plumber inspected it and determined it was defective. I wrote an email to giving tree and they sent a brand new cartridge. Well unfortunately, this new one they sent didn’t fit, so it wasn’t the same model/type. We lived with this vibration annoyance for a while but finally had another plumber come and take a look. He agreed with the first plumber about it being defective and indicated most of these parts are foreign made and a lot of them are junk. Unfortunate because we spent a good amount of money on the fixture and have to deal with the annoyance. In the future, just pay more money upfront and get a better brand like Moen or Delta. The parts and brand are well known by all plumbers and are trusted in their quality. Next time, we’ll fork over the money for quality. Order #GT1001420

Terrible customer service didn’t resolve any issues with the product! The item arrived damaged and they want me to fix it my self. After 2 months dealing with this they sent me a message they don’t have the parts any more

I ordered a black toilet. My contractors installed the toilet and then I realized the cord and remote were white. Thinking this had to be a mistake, I contacted customer service. Not a mistake. The black toilet comes with white accessories and I can’t replace the power cord or it could damage the toilet. They offered me a 15% coupon for a future purchase. That doesn’t help me at all. Awful customer service.

Terrible customer service! We purchased a smart toilet for over $1K. The toilet was received damaged out of the box and the company refused to replace the toilet or the damaged parts. There is no accountability for damaged products and we could not even get anyone to return our telephone calls. Terrible company, terrible products and terrible service!!!