Shad O.
customer service
The bathtub is nice and sold at a very competitive price. However, the non standard pop up drain was not functional upon arrival. After several seemingly helpful chat sessions, the company decided not to send a replacement. A few hours of digging online and I was able to find a replacement, but customer service was lousy. They stated they would send one, we argued about cost over a 2-star review, and well, here is the 2-star.....
Response from Giving Tree HomeDec 17, 2024
Thank you for taking the time to leave your review, customer. We understand your frustration and apologize for any inconvenience. We recently received a similar problem after-sales service and have arranged to resend it. However, we are not sure if it is you, and we did not find the order under your name. You can email us the order and we will provide you with a satisfactory solution. Giving Tree Customer Support Team Email: [email protected]