karen B.
Review of give Forward
My brother was diagnosed with tongue cancer about 3 months after being laid off....we needed to find raise asap and used GF. I WOULD NEVER RECOMMEND THEM TO ANYONE.....I understand fees but for 8% of what we raise the customer service is slow, I always have to leave a message and be threatening to get a quick call back and they are not helpful. They shared our posts and other information on the social media without consent and said we had to opt out vs opt in (it should be the other way around)...so we had no idea until private updates went public (HIPPA violations). I cannot retrieve my password and when I asked for help it took 30 min to get someone to know that they could easily reset my password for me when it was a very very simple task. I could go on and on and on....use someone else or figure out a way to get donations directly on Facebook or somewhere where the fees aren't this high and get nothing for it.
Response from GiveForwardAug 4, 2015
Hi Karen, Thank you so much for reviewing our site and I'm so sorry for the negative experience. Our Coaching Team dedicates themselves to giving timely, helpful advice to GiveForward's users. We know there's always room for improvement and have grown our Team and extended our hours significantly this year. GiveForward's fees allow us to maintain a Coaching Team to support our users. In order to offer new features and keep the site running, we also have a team of developers. Of the 7.9% + .30 fee, GiveForward nets about 5% -- the rest goes to our payment processor so people like your brother can receive funds quickly and securely. I appreciate the feedback about our Facebook auto-posting. There's an option to make your page private so auto-posting won't occur when you're setting up, but we could definitely do a better job of describing that feature. I apologize for the frustration it caused you and your Team. Thanks again for sharing your experience. Even though you didn't like the site, your thoughtful feedback will help us improve. If you'd like to discuss anything further or offer more feedback, you can reach us at 312-322-1200 / [email protected]. Sincerely, Michael & The GiveForward Team