GiveForwardReviews of giveforward.com

My best friends brother was recently diagnosed with liver cancer. They chose to use GiveForward to assist them with their medical bills. I donated a couple hundred dollars to help out the cause. They took 9% to donate. I paid the fee thinking little about it at the time. Soon after contributing I was bombarded with daily emails, every time someone donates I get an email. I attempted to turn these notifications off, there is no option for this. I complained and was sent a reply to delete the page, however the email reply stated that once a page received a donation it can't be deleted. Now I am receiving emails about giving to people I don't even know. I know that a site costs money to run and process cards however making money hand over fist off of people that have cancer is disturbing.

Paid $16 fee for $200 donation

My brother was diagnosed with tongue cancer about 3 months after being laid off....we needed to find raise asap and used GF. I WOULD NEVER RECOMMEND THEM TO ANYONE.....I understand fees but for 8% of what we raise the customer service is slow, I always have to leave a message and be threatening to get a quick call back and they are not helpful. They shared our posts and other information on the social media without consent and said we had to opt out vs opt in (it should be the other way around)...so we had no idea until private updates went public (HIPPA violations). I cannot retrieve my password and when I asked for help it took 30 min to get someone to know that they could easily reset my password for me when it was a very very simple task. I could go on and on and on....use someone else or figure out a way to get donations directly on Facebook or somewhere where the fees aren't this high and get nothing for it.

We had several occasions to speak with customer service and each experience was very pleasant. When the benefactor of our fund received the check for nearly ONE THOUSAND DOLLARS LESS than what the fund had raised it was very disheartening. I believe there are funds out there that will not capitalize on yours or your friends grief to this extent. Should I use a service such as this again in the future I WILL DEFINITELY PURSUE OTHER OPTIONS FIRST.

I am very disappointed with Give Forward and their process of payment and lack of customer service. We Pay was very helpful in getting the funds to our bank account but I got little to no help from Give Forward. Their customer service was very rude and matter of fact and just told me to speak to We Pay for help. No follow up, no concern about not funding the bank account which was rejected 3 times. I expected more from a company who was trying to help individuals in need, but their lack of response and help has proven otherwise!

I was disappointed in our results. I began the undertaking with one person from your staff and admitted that I am not tech savvy. She was unwilling/unable to talk to me about how to expand my reach beyond the standard Facebook postings and emails. The next time I called, there was someone else "responsible" for my account. She too was not helpful. When I called a third time and got yet another individual, I gave up and just did my best with what I had. I did not find enough helpful info on the site about expanding our reach either. All n all, great idea. Poor execution.

Received only one donation and it was from the great grandmother, no one even bothered with our story.