GivebutterReviews of givebutter.com

Response from GivebutterNov 20, 2024

Thank you for sharing your experience and feedback with us! 😊 We’re so sorry to hear about the challenges you faced while navigating the silent auction. The auction setup, including categories and product listings, is managed by the organization hosting the auction. They have the option to either list all items together without categories or organize them into specific categories. If certain categories or products didn’t appear, it’s likely because no items were added to those categories by the organization. That said, we’re always here to help! If you ever encounter any issues or have concerns, you can reach out to us 24/7. Simply open the chat bubble on our website or email us at [email protected], and we’ll investigate the matter right away. Your experience matters to us, and we’d love to ensure everything works smoothly for you!

Response from GivebutterSep 4, 2024

Thank you so much for sharing your experience with us. We sincerely apologize for any confusion this may have caused. At Givebutter, we’re proud to offer our platform for free to support vital organizations, and we rely on optional tips from users to help sustain this service. Rest assured, we always ensure that both organizations and donors have the clear choice to add a tip or opt out during checkout. If a tip was accidentally added, no worries! Our support team would be more than happy to assist with a refund—simply reach out to them at [email protected]. We’re grateful for your support and for being such an important part of our community!

Response from GivebutterJun 18, 2024

Thank you for your feedback. We understand your concern and would like to let you know that Givebutter is an online fundraising platform that processes donations for nonprofits and charitable organizations. Our name appears on the receipt because we're the payment platform and merchant, but the funds go directly to the charity organization you are donating to. If you accidentally set up a recurring payment, we'll be happy to investigate and cancel any recurring donations on your behalf. Please contact us at [email protected]. We value your support and appreciate your understanding.

Response from GivebutterApr 6, 2024

Thank you for sharing your experience, and we’re sorry for any confusion. Givebutter offers its platform for free to vital organizations, relying on optional tips from users to sustain this. We ensure organizations and donors have the choice to add a tip or not during checkout—this can be clearly opted out of. Understanding your concern with the unexpected charge, we’re more than willing to address this directly and process a refund for any unintended tip. Your support of meaningful causes is deeply appreciated, and we’re here to make your experience positive. Please contact our support team for assistance at [email protected]. Thank you for being an important part of our community!

Response from GivebutterMar 19, 2024

Thank you for your review. We sincerely apologize for any confusion. Tips are entirely optional and can be removed by donors during the checkout process. Organizations have the ability to disable this entirely. We strive for fee transparency, allowing donors the option to cover or opt out of processing fees, subject to the organization's policy. Your support is greatly appreciated, and our team is always here to assist you. Feel free to contact us at [email protected].