Givebutter Reviews | Read Customer Reviews of givebutter.com

Givebutter Reviews | Read Customer Reviews of givebutter.com

Givebutter reviews

Showing 56 reviews with 1 star · Clear filters

Eleanor M.
Apr 18, 2025
Frankly
Frankly. I feel like its a bait and switch. It worked fairly well until recently. Now your pushing an upgrade for a monthly fee to fix the issues we are having.
Response from GivebutterApr 22, 2025
Hi Eleanor, Thank you so much for taking the time to share your feedback—we truly appreciate it. We’re really sorry to hear that you’ve been feeling this way. That’s absolutely not the experience we want you to have.. Our goal has always been to keep our core platform accessible to all, and we never intend to pressure anyone to upgrade. We've looked into our recent conversations and couldn't find a support thread from your organization, but we’d love the opportunity to understand what’s going on and help resolve any issues you're experiencing. If you’re open to it, please reach out to us at [email protected], and we’d be more than happy to investigate further. Thanks again for your feedback—we’re here to help however we can!
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Steve
Apr 13, 2025
they put an automatic tip option on on…
they put an automatic tip option on on there that you don't pay no attention to and then charge you a processing fee they act like they're doing it for free but they're not feel like they're just scamming people
Response from GivebutterApr 15, 2025
Hi Steve — thank you so much for taking the time to share your feedback, and I’m really sorry for any confusion this caused. Givebutter is free for organizations to use, and it’s made possible by optional tips from generous supporters like you. Tipping is always optional; you can change or remove it during checkout. Organizations can also choose to turn this feature off if they prefer. In the event that this was added unintentionally, please always reach out to us, and we will be happy to refund the tip portion while keeping your donation intact. Our team is here 24/7 and always happy to help.
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Beca B.
Apr 11, 2025
Not favorable at all
I purchased a VIP ticket for the Women’s Film Festival. I was unable to access the films despite several attempts at seeking assistance. I finally gave up on this all together.
Response from GivebutterApr 15, 2025
Thank you so much for taking the time to share your experience, Beca. I’m truly sorry to hear how frustrating this has been for you—that’s absolutely not the experience we want you to have. As much as we’d love to provide all the details you may need, I want to clarify that Givebutter serves solely as this event's payment processor and ticketing platform. The event organizer fully manages all event content, access instructions, and communications—including what’s included in your ticket. Our team did everything we could to support you, including reaching out directly to the organizer on your behalf to help get you access. We completely understand how disheartening these kinds of delays and confusion can be, and we’re so sorry it took longer than it should have to get clarity. We truly appreciate you taking the time to share your feedback. Please know that we’ll be passing this along to the event organizer so they can consider your experience and make improvements for the future.
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Carolyn C.
Feb 28, 2025
I had several horrible experiences with…
I had several horrible experiences with their tech support. It was totally useless and I wouldn’t recommend them to anyone.
Response from GivebutterFeb 28, 2025
We're very sorry to hear you feel that way, Carolyn. You asked a question of our bot and when offered to speak with a human for assistance, you declined that option. Our live support team is available 24/7 and is always happy to assist with any concerns.
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Suzanne
Jan 27, 2025
PAY ATTENTION TO FEES ADDED!
I was making a donation to a non-profit in memory of a friend that died tragically. The donation was for $250. I had entered my credit card information and got to the end to see they were charging me a $45.00 fee for this! I backed out of it right away and sent a check in the mail! Hopefully I will not get a charge on my card since I did not complete the transaction and closed my browser. This practice is so sneaky-I am glad I was paying attention. Their reply is crazy. There was never a place to add a “tip”, nor a stated fee. My total at the end was simply $45 higher than my $250 donation and it was not broken out anywhere.
Response from GivebutterJan 28, 2025
Thank you so much for sharing your experience, and I’m so sorry for the frustration this caused, especially during such a meaningful gesture in memory of your friend. I want to reassure you that we’re committed to making our fees and tipping process as transparent as possible. At Givebutter, we provide our platform free of charge to organizations, and we rely on optional tips from donors to help sustain this model. Organizations also have the option to turn off tipping, but when tips are enabled, donors can always opt-out by selecting "Other" and typing in $0 at checkout. Since you didn’t complete the transaction and closed your browser, you should not see any charge on your card. If you notice anything unexpected, please don’t hesitate to contact us at [email protected], and we’ll gladly assist you. Thank you for being such a thoughtful and attentive supporter of the nonprofit community. Your generosity makes such a difference.
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Peter D.
Jan 2, 2025
Terrible experience
Terrible experience. Tried to make a reservation for Triple Aught and the tickets were not held while I entered my info, allowing someone else to take the tickets in the interim. The system is almost designed to piss a donor off. Customer experience not thought through at all.
Response from GivebutterJan 14, 2025
Hello, and thank you for sharing your feedback. I’m so sorry to hear about your experience – this is definitely not the kind of experience we want anyone to have. Our support team is available 24/7, and we’re always just one chat away if you need assistance. To clarify, Givebutter is a platform that organizations use to process payments. While we don’t directly control ticket availability, we recommend reaching out to the organization handling the event to see if they can assist with ticket availability or alternative options. If there’s anything else we can do to help, please don’t hesitate to chat with us or email us at [email protected]. We’re here for you!
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Phil J.
Dec 14, 2024
I signed on to this site for a Catholic…
I signed on to this site for a Catholic entity "Your Catholic Voice" and it was for a nominal sum ($6.46) This last statement in November cited another donation from my CC account for a "Columbus Institute" for $120. I did not authorize this and now want to get my money back as well as unsubscribe from your site. Please respond with a rebate and an explanation. I have had to cancel my CC again, which causes no end of grief along with the loss of funds which I can ill afford. My CC company "Citi" is also investigating the transactions. I cannot find a site to make this complaint except this one. Phil Johnson
Response from GivebutterJan 4, 2025
Hi Phil, I’m sorry to hear about your experience—this is absolutely not what we want you to go through. I’ve checked on our end and couldn’t locate any transactions amounting to $120. However, I can see your donation to the "Your Catholic Voice" campaign. To ensure this gets clarified and resolved for you. We've sent you an email with more details or you can reach out to us directly at [email protected]. We’re here to help and will do everything we can to make this right for you.
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Jim C.
Dec 4, 2024
Tampered Code?
I recently donated to a non-profit through givebutter. In the tip box the code for the decimal point has been tampered with. I typed in 10.00 for a $10.00 tip which updated to a tip of $1,000.00! As I believe this may constitute fraud, I will send copies of this note and videos of the experience to the Ohio and US AG's office.
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