Givebutter Reviews | Read Customer Reviews of givebutter.com

Givebutter Reviews | Read Customer Reviews of givebutter.com

Givebutter reviews

Showing 10 reviews with 2 stars · Clear filters

Kyle K.
Sep 18, 2024
Customer service is awful
Customer service is awful. Can't talk on the phone to someone, which makes it easier than typing out what you need. Then, when you do talk to someone, they don't know the answers to easy questions and leave you hanging on a chat or go back and forth in too many emails. I will not recommend Givebutter to any of my non-profit colleagues. It's not worth it.
Response from GivebutterOct 8, 2024
I’m truly sorry to hear about your experience, and we sincerely apologize for any frustration this has caused. We do our best to support and assist our users, and we're so sorry if we fell short of your expectations. This is definitely not the experience we want you to have. While we currently don’t offer phone support, it’s something we’re hoping to provide in the future as we continue to grow. Your feedback is incredibly valuable, and we’ll use it to improve our service. Thank you again for sharing your thoughts with us, and we hope to have the opportunity to make things right in the future.
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Jesse O.
May 19, 2024
The site worked great… but a tip to give butter
The site worked great. Everything was smooth… until… I saw a tip to givebutter for $30 on my invoice. I obviously didn’t pay enough attention when paying the silent auction. I would have been okay with the mistake had it been donated to the organization I was spending money on, however, it was going to goto GiveButter. Fortunately enough, it appear several people run into this and they had an answer to the confusion and a solution to requesting the money back on the AI text chat. It still is very disappointing to even have to go thru this exercise. It definitely felt manipulative and I can only imagine others who may have missed this.
Response from GivebutterMay 25, 2024
Thank you for sharing your experience, and we’re sorry for any confusion. Givebutter provides its platform free of charge to organizations, supported by optional user tips. Organizations also have the option to turn this feature off on their end, and users can easily skip it during checkout. We’re happy to hear that this issue has already been rectified and refunded. Your support for these important causes means a lot to us, and we aim to make your experience a positive one. Please reach out to our support team at [email protected] if you need any further assistance. Thanks for being a valued part of our community!
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