John J.
Avoid if you need a responsive team: Buggy system, no phone number, and zero communication from doctors.
I wanted to love Gimme because their pricing is very competitive, but the "savings" come at a high cost to your health and sanity. I have been trying to correct a dosage error (13.5mg upon intake instead of my prescribed 15mg like my last provider). Despite messaging my doctor multiple times, I have received zero replies from the doctor. ZERO. Customer service is a complete runaround. There is no phone number to call, and you have to wait hours for a chat response that often leads nowhere. I followed their specific instructions to fix my dosage in the portal, but their buggy system failed to submit the form, and now they are sending the wrong dose yet again. If you need a provider that actually monitors your medication and has a functioning support system, look elsewhere. My Rating Breakdown (2 Stars): +1 Star for Pricing: It is truly great and competitive. +1 Star for Quick Shipping: Orders move in and out of the pharmacy very fast. -1 Star for Medical Support: No reply from my doctor since sign up via message. No other program I’ve used has done this, and I’m quite alarmed by the lack of oversight. -1 Star for Customer Service: Interactions are delayed, inconsistent, and there is no way to reach anyone by phone. -1 Star for Technical Failures: The intake forms are buggy and failed to save my requests. The entire website experience feels like a half-functional third-party platform that isn't being used to its full capability.
Response from GimmeApr 2, 2026
Hi John, I understand how frustrating this experience must have been, especially when you’re trying to get clarity. For any dosage or prescription-related concerns, those do need to be reviewed and addressed by the prescribing physician through the portal, as support is not able to provide clinical guidance. That said, you should still be receiving a timely response, and we understand your concern around not hearing back. If you’re still waiting on a response or believe something wasn’t submitted correctly, please reach out to [email protected] and ask for your case to be escalated so we can take a closer look at both the clinical side and the technical issue you mentioned. We appreciate you taking the time to share this feedback.



