Yahaira
Transparency Matters: Delays, But Quality Product
I placed my order on 4/1/2026 and received it on 4/15/2026. Shortly after ordering, I began seeing reports about the FDA shutting down ProRx Pharmacy (used by GimmeCare). My order then sat at the pharmacy with no movement and no proactive communication. Timelines shifted from 2–5 days… to 5–7… to 7–10. At that point, my patience shipped before my order did. When I requested a cancellation due to systemic issues related to compound pharmacies and FDA actions, I was told there would be a $100 cancellation fee. That felt unfair given the circumstances. When delays are tied to broader regulatory issues, flexibility matters. It would have been refreshing to see something like waiving the fee, offering a partial credit, or even a discount on a future order. After several emails and persistence, my order finally arrived. The packaging was excellent, shipping was fast (2-day delivery), and the glutathione vials have a solid expiration date (9/2026). I chose GimmeCare because their glutathione pricing — especially for 3-month supplies — is honestly hard to beat. While the experience started rocky, the product quality and pricing are strong. A little more transparency and customer-first flexibility would make this a much smoother experience.



