AdrienneK
Shady business practices and misinformation.
I paid for a 3 month supply and after 4 weeks I had to complete a 1 month recheck. At the end of the digital recheck, it asked me to confirm payment information, which I thought was odd because I still had 2 months to go. When checking with their customer service, I was flat out lied to by this company when they told me that I would not get charged after my one month recheck and then I immediately get charged for another 3 months. Since I got charged, I requested my full 2nd three month order that I was charged for, and they only send me half. This company is screwed up, they operate on shady business practices and misinformation. Frustration and lack of confidence is a nice way of saying how I truly feel. I have never felt so let down and been so appalled by a company that I've given so much money to in a little bit of time. They don't even give their customers the courtesy of speaking to someone on the phone. Instead they choose an even more frustrating back and forth via email. Again, terrible customer service and now I will be taking the legal route for getting what I am owed unless they choose to do the right thing and either send me the refill that I am owed or refund me for half of my second order.



