CA
I canceled my membership today because…
I canceled my membership today because my experience has been extremely disappointing. One of the biggest issues is the lack of continuity of care. I never seem to speak with the same doctor twice. When I requested that my injection include B12 instead of B3, I was told by the doctor to contact customer service. When I contacted customer service, they told me to speak with the doctor. I was repeatedly sent back and forth without anyone taking ownership of the issue. I am also dissatisfied with the medication itself. I have not experienced any noticeable results, and I have little confidence in the product I received. For the amount I paid, I expected a much higher standard of care and communication. Overall, I feel that the $199 I spent was wasted. Based on my experience, I will be moving to Mochi Health, where there appears to be better coordination between providers and pharmacy services. I hope you take this feedback seriously and make improvements for future patients.



