Sharon
Thoroughly unreliable
Thoroughly unreliable. I ordered $130 worth of custom wine tumblers for my friend's 50th birthday. Their location is only a couple miles away from my house. The estimated arrival time on their website was 2-3 days later (1-2 days before the event), which made sense since they're so close. When they hadn't arrived on the day of the event (and Shop said the order was still being processed), my husband drove down to their location. He had a hard time communicating with anyone there, because no one seemed to speak English. He finally found someone who told him the order was still in Virginia, even though their address is in Placentia, CA. They refused to cancel the order or refund my money, and now, I have $130 worth of paper weights that arrived 3 days after I needed them. Do not buy from them!
Response from Giftshire Inc - Personalized GiftsDec 19, 2024
Dear Sharon, We sincerely apologize for this situation. The delay in the delivery of your order has not met your expectations, and this is unacceptable to us. Our customer service team will contact you shortly to address this issue and do everything we can to make it right. Thank you for your understanding and patience. Resolving this matter and ensuring your satisfaction is our top priority. Best regards,

