Debbie S.
Can hardly see the photo
Ordered the crystal pendant necklace with photo and it did not turn out how I thought. Photo is white and it can only be seen if I am wearing a dark shirt. Not happy at all.
Response from Giftshire Inc - Personalized GiftsMay 18, 2026
Hi Debbie, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your personalized crystal pendant necklace did not meet your expectations. At Giftshire, we always aim to create meaningful personalized jewelry and special keepsakes that our customers can cherish for years. The photo visibility inside the crystal pendant can sometimes vary depending on lighting, background colors, and viewing angle. We completely understand your disappointment and sincerely apologize for the experience. If any of our customers experience an issue with their personalized gift, simply emailing us at [[email protected]](mailto:[email protected]) is enough — our support team will always do their best to find a quick and satisfying solution. Your feedback is extremely valuable to us as we continue improving our custom photo jewelry quality and customer experience. - Giftshire Team