GiftedTouch.comReviews of giftedtouch.com

Response from GiftedTouch.comJan 10, 2017

Hi Dr. Kelly GiftedTouch.com is focused on and dedicated to customer support !! :) We're so sorry that you didn't see the tracking information email that we sent out to you on 12/27/16! ;( . That's too bad! We did send you the tracking information for your order the day after you placed it on the 26th! We try to stay on top of things for you! ! :) GiftedTouch.com will always happily provide a speedy response to our customers' inquiries. We did re-send the tracking info to you for a second time on the date that you contacted us, same date as this review. It looks like maybe our signals got crossed, and if we had any part to do with that, we do apologize. Thank you for being our Valued Customer!! We hope you love your electric treatment tables!!! And if there's anything else we can do for you, please let us know!! You can ask for me!! Julia Houston Customer Service, Vice Chair, Team Cheer!! GiftedTouch.com

Response from GiftedTouch.comOct 10, 2016

The truth is that in our notice of backorder to this customer, which we sent both 5 days ago, and again a second time 3 days ago, we offered to upgrade this order to a higher quality version of the same thing ( with a number of additional functions, and with a cost of 30% more ) at no additional cost to the customer. The customer has not responded to our offer, though we have been waiting. It was surprising to see this negative feedback , instead a response to our offer of a free upgrade. We'll reach out to this customer again until we make sure their needs are met. Having started from scratch as a small business, we totally appreciate how important all of the details- little and large-- can be. And what the stresses actually are. We are honest and forthright, and when there are mistakes made-- as our company is human run, and not a.i. driven-- we are 100% pro-active to let our customers know that sometimes we need to course correct on an order. We're pro-active, we take responsibility, and try to make sure that we go above and beyond our customer's expectations. At Giftedtouch, we care. Our name says it all. We are people driven. That means many things, and we get that sometimes it means that we're not perfect. But that doesn't prevent us from trying.