GiftagoReviews of giftago.co

Response from GiftagoJun 6, 2023

Hi Savanah, on behalf of my team, I am really sorry for this unsatisfied experience you had while placing the order with us. However, since the correct item in your order was delivered, I am really sorry that I can only offer you the resolution sent in my email. Please kindly help me check the inbox and respond, thank you very much.

Response from GiftagoJun 2, 2023

Hi Russel, please accept my sincerest apology on behalf of Giftago and I would like to take the opportunity to resolve your concerns and earn your continued trust. It would be really appreciated if you can send photos of the item received and additional details regarding your experience to our email: [email protected] with title as "Trustpilot_OrderID" so that we could assist you as soon as possible and give you a satisfactory solution to your issue. Thanks for your cooperation and we look forward to hearing from you soon.

Response from GiftagoMay 31, 2023

First of all, we want to send you our profound apology for all inconveniences you might encounter when having the order. We understand your frustration and anger in this situation. As I checked, you choose the size 30"x40" for your blanket (the smallest size we have), so the small blanket delivered to you is correct. I am really sorry about this inconvenience. If you want to purchase a bigger item, a 20% discount code has been sent to your email. Hopefully, it can help you to get your favorite item at a reasonable price. Thank you.