GiftagoReviews of giftago.co

Response from GiftagoOct 24, 2023

Hi Tara, First of all, we want to send you our profound apology for all the inconveniences you might encounter when placing the order. We understand your frustration and anger in this situation. We have sent an email to your email address t***@hotmail.com, please kindly check your mailbox and respond to our email. Your satisfaction is our priority, and we are committed to ensuring you have a delightful shopping experience with us.

Response from GiftagoOct 24, 2023

Hi Donna, please accept my sincerest apology on behalf of Giftago and I would like to take the opportunity to resolve your concerns and earn your continued trust. It would be really appreciated if you could send photos of the item received and additional details regarding your experience to our email: [email protected] with a picture or your ornament so that we could assist you as soon as possible and give you a satisfactory solution to your issue. Thanks for your cooperation and we look forward to hearing from you soon. Regards,

Response from GiftagoOct 23, 2023

Dear Stephanie, We want to express our heartfelt apologies for the disappointing experience you encountered with your recent order. Your feedback has been taken seriously, and we truly regret any inconvenience this may have caused you. First and foremost, we deeply apologize for the late delivery of your blanket. We understand the frustration and inconvenience that can result from a delayed order. We'll be conducting a thorough review of our shipping processes to prevent such occurrences in the future. To address this issue, we'd like to offer you a 15% refund as a gesture of goodwill for the delay. Secondly, we are genuinely sorry that the quality of the blanket did not meet your expectations. We pride ourselves on delivering products that match the images on our website, and it's disheartening to hear that this was not the case for your order. We acknowledge your decision not to place future orders with us. Nevertheless, we hope that you might reconsider, as we are dedicated to learning from this experience and ensuring that your next interaction with us is more positive. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you, and we are committed to making your future experiences with us more satisfactory. Once again, we apologize for the inconvenience you faced, and we appreciate your understanding.

Response from GiftagoOct 23, 2023

Your satisfaction is our greatest reward. Thanks for choosing us and leaving such a fantastic review!

Response from GiftagoOct 23, 2023

Hi Natalie, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us improve our products and services. We're delighted to hear that you found our ordering process user-friendly and that you enjoyed the design printed on the blanket. We also appreciate your acknowledgment of our efforts to keep you informed throughout the entire process. Regarding the size and thickness of the blanket, we offer a range of sizes to cater to our customers' preferences, including 50"x60" and 60"x80". The size you chose, 30"x40", is the smallest option, and it's great to hear that you've taken note of the available sizes. We understand that personal preferences can vary, and we're here to accommodate your choices. If you ever decide to order another blanket, please consider our larger sizes, which might offer the dimensions and thickness you're looking for. Your satisfaction is essential to us, and we aim to provide products that align with your expectations. Thank you once again for choosing our product, and for your valuable feedback. If you have any further comments or suggestions, please feel free to share them. We're here to ensure your future experiences are even more enjoyable.