GiftagoReviews of giftago.co

Response from GiftagoOct 27, 2023

Thank you for your message, and we appreciate your feedback. We apologize for any confusion regarding the size of the blanket you received. It seems there might have been a misunderstanding, as the size you selected during the ordering process was 30"x40", which is indeed a baby size blanket. We understand your expectation for a full-size blanket, and we are committed to resolving this issue to your satisfaction. We have already sent an email to address this concern and explore possible solutions. Please check your email, and our team will work closely with you to find the best resolution. Your happiness with our products is important to us, and we are dedicated to ensuring your experience with us is a positive one. Thank you for bringing this to our attention, and we look forward to assisting you further.

Response from GiftagoOct 26, 2023

Your review is a shining star in our day! We're beyond thankful for your kind words and for choosing our product. Your satisfaction is our top priority, and we're thrilled to have delivered an experience that exceeded your expectations. Your continued support is a driving force for us to strive for excellence. Thank you for brightening our journey!

Response from GiftagoOct 26, 2023

Hi Lora, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us improve our products and services. We're delighted to hear that you found our ordering process user-friendly and that you enjoyed the design printed on the blanket. We also appreciate your acknowledgment of our efforts to keep you informed throughout the entire process. Regarding the size and thickness of the blanket, we offer a range of sizes to cater to our customers' preferences, including 50"x60" and 60"x80". The size you chose, 30"x40", is the smallest option, and it's great to hear that you've taken note of the available sizes. We understand that personal preferences can vary, and we're here to accommodate your choices. If you ever decide to order another blanket, please consider our larger sizes, which might offer the dimensions and thickness you're looking for. Your satisfaction is essential to us, and we aim to provide products that align with your expectations. Thank you once again for choosing our product, and for your valuable feedback. If you have any further comments or suggestions, please feel free to share them. We're here to ensure your future experiences are even more enjoyable.

Response from GiftagoOct 25, 2023

First of all, we want to send you our profound apology for all the inconveniences you might encounter when placing the order. We understand your frustration and anger in this situation. We tried to search for the order you might had on our order but there was no record under your name. In order that we can support you better, could you please send us your order number or the transaction ID to our customer support email: [email protected] Once again, we are truly sorry. It is hopeful that you can provide us with order information so that we can give you better support in the near future. Thanks for your attention and we look forward to hearing from you soon.