Giant EagleReviews of gianteagle.com

Giant Eagle, Inc. is an American grocery store owned and/or operated by PNC Bank/PNC Financial Services. They have stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. I recently contacted Giant Eagle via the chat function on their webpage regarding a product I purchased that I afterward realised was already past the expiration date. The woman said she was in their executive offices. I do not know if this was true or not, but she asked for my name, address, email address, phone number, and other information including the UPC code from the packaging. Like any unsuspecting innocent would do, I gave her every bit of information she requested. I believed she was going to send me a voucher or some coupons to make up for the expired product. This is what many companies do as a gesture of goodwill in cases such as this. I was wrong, and it turned out to have been a very bad mistake to have given her all of my private, personal information. After I provided all of the information, she advised me that I do not have a rewards account with them. I told her I know this. All she had to do was ask me if I had a rewards account, and I would have told her no, I do not. I did not need to provide all this private information to her just so she could inform me that I did not have a rewards account with them. Why ask me for all this information? In turned out they were fishing for private information to store and exploit. She then told me that since I do not have a rewards account with them, there was nothing she could do to help me and to take the product back to a store. I told her I am old enough and experienced enough to know I can return an item to a store, but I am no longer NEAR a store, which is why I contacted them via chat. The upshot was she was not going to do anything about it. I then asked her at least 4-5 times in plain English if they were they going to store my personal information, and what were they going to do with it. She kept answering with non-answers, telling me things I did not ask. This was a very, very bad sign. Finally, I told her if she did not answer my question, I would file a BBB complaint against them. This time she responded that she did not know what they were going to do with my information. At this point I filed a BBB complaint to get answers. I was promptly contacted via email by one Scott Unrue in their Executive Client Relations Office. (I did not add my phone number to the BBB complaint.) He apologised for the aggravation and offered to send me a gift card. I replied that would be nice and thanked him. I said I still needed my questions answered. He asked me to phone him. I told him there was absolutely NOTHING more I could tell him, so there was no need to phone him. I wrote everything in the BBB complaint and again in the email to him. I said I still did not have any answers to my questions and demanded answers. There was no reply from Mr. Unrue. The BBB contacted me back to ask if my problem had been resolved. I told them no, it had not been. I told them my questions were STILL unanswered. Mr. Unrue then replied to my response and said he had emailed me and tried to phone me. I responded that I received a total of two emails from him, but neither one of them answered my questions, and that since I had not supplied my phone number on the BBB complaint form, it logically followed that they were indeed storing my information including my phone number. By the way, I did not receive a voice mail from Mr. Unrue. Once again, I requested on the BBB site that Giant Eagle/PNC Bank/PNC Financial Services advise me if they were storing my information and what they were going to do with it as well as how long they would keep it. I am NOT one of their "clients," and I do not want my information stored, sold, or used for any purpose. I did NOT agree they could do this. There still has been no reply. My information was illegally fished, stored, analysed, and sold. There was ZERO reason for the agent to ask my name, address, phone number, and email address. All she had to do was ask if I had a rewards account with them. I would have said no, and she would have said she could not help me. Instead, she fished all of my private, personal information, information that they could otherwise ONLY collect if I opened a rewards account with them. Now, they are storing and using my personal, private, personal information. Companies routinely do this. It is an invasion of privacy, but they get away with it if you sign up with them for something and agree to their privacy policies which usually states you agree to let them use and "share," i.e. sell your information. I believe this is morally and ethically wrong, and in this case illegally obtained. I have now filed a complaint with the Attorney General's Office for Consumer Protection. BEWARE OF THIS COMPANY.

I had a prescription called into the Westfield, Indiana, Giant Eagle pharmacy. When I went to pick it up, the pharmacist, Karim, grilled me about my diagnosis, my health history, my marital status, and my religion - in front of everyone in line - before saying he was not going to fill it because it went against his "beliefs."

WOW, I witnessed terrible customer service tonight at Giant Eagle. I wasn’t even involved. I just witnessed it. Caitlin and Employee wouldn’t sell cigarettes to a customer at 9:55 PM while the store was still open. She literally said she chose not to. He recorded it and then the manager came because Caitlin was yelling. I don’t consent to the recording. She doesn’t consent because the store wasn’t closed yet and she wouldn’t sell a product that takes literally one minute to sell she spent more time arguing about not selling it to this guy when they were open. The store manager wasn’t much better. Completely unimpressed with the employees here. I don’t think I’ll be returning to this Giant Eagle and I wasn’t even involved in the interaction. I just witnessed crazy employees. Do better have better Customer Service. If someone walks in five minutes before closing, you’re still open. And it only takes a minute or two to sell a pack of cigarettes. I’m not a smoker myself. I was buying food and still checking out. They could’ve already sold him his product and he could’ve been on his way. Happy customer. Outrageous Giant Eagle outrageous as for Caitlin‘s ability to handle Customer Service it’s terrible. She should be fired. She’s definitely not a diffuser

went to stow kent location 630 pm tried to buy fried chicken could not find any finally a girl showed up asked her she said we're out. I said its only 630 she answered we stop cooking at 5. I replied your open till 8. She said yea. that was it. Already made items in hot case were horrible looking wouldn't feed it to a rat.

Hi! I went to the Giant Eagle in Brentwood in search of a 3- to 3.5-pound pot roast. Robert at this store was very helpful. Even though he had clocked out and was on his way home, he took the time to cut a new roast for me. I was very pleased. Kudos to Robert.

Produce is not that good for those high prices. Alot of it old and I asked why they said their short staffed

This might've been my worst job experience ever. I was hired out of a hiring event, thrown into the back to train & forgotten about. Good way to start off. The management was stuck up, picked favorites, insulted mine & my coworker's intelligence & did nothing about problematic coworkers. They forced me to be a greeter, a brand new position, for 4 of the 8 months I worked there. No chair or floormat; continuously talked down at by customers for just greeting them. It was also during freezing cold months & had to shove myself between products to stay warm. That wasn't in the job description. When I did do the job, which was cashier; customers were insufferable & management was never anywhere to be found. 9/10 times, you need a manager override for anything on the register. I would beg them to go home due to my uncontrollable panic attacks, and they would refuse to let me leave. Our hours got cut & they still hired more people. And the minors were scheduled to work during their after school activities; which wasn't fair. After I saw the problematic coworker assult the flower dept worker, I left my shift & submitted a letter of resignation. I will never work for them again or even shop there. They price gauge like crazy for products you can find cheaper somewhere else. I'm sure they do it because of the fuelperks, but nonetheless; this was a miserable & toxic place to work. It wasn't enough pay per hour anyway.

Lack of cashiers, shelves a mess, the fresh food was old (example: ginger dried up and hard, green leafed veggies were leaking, food is starting to stay on shelves too long because they rot inside containers and bags.