Giant EagleReviews of gianteagle.com

Refuse to give more hours to stores for staff. Literally have to bribe customers with get to yes coupons because they can't be bothered to make sales and digital coupons even make sense or refuse to hold people accountable for reading comprehension on their sales tags. This company needs to close they don't care about customers or employees only fat wallets.

The Wadsworth Giant Eagle has an older male greeter that yells: "Hey, Grandpa!" to my husband when he walks in with our kids. He does this Every. Single. Time. It's rude and insulting. He frequents the store but as of today has decided to grab carts from the parking lot and will go in through the door by Starbucks so he doesn't have to be called out by the annoyingly fake greeter. Please tell him to stop calling people anything other than ma'am or sir, because he isn't going to want to hear it from me.

I used to buy rotisserie chickens at giant eagle. But now they put them into floppy plastic bags that leak. This one leaked grease all over the floor in my 4 week old car and all over my kitchen counter. I won’t be buying rotisserie chicken ever again unless they start putting them into those tightly closed plastic containers.

This review is on Store #66 in Chippewa, PA. My wife and I shop here on a regular basis. Jim and Corey in the butcher shop are the best!! This is one of the main reasons we go there. After getting my meat and groceries, the checkout lady was very rude and lazy!! I do not tolerate either. The cashiers name is Vickie. I placed 2 gallons of water on the conveyor belt along with other groceries. She told me to remove them from the belt so that she could continue (or something like that) I am 70 years old and hard of hearing. She then looked at me and said something like.... we talked about this and I need you to remove the bottles. Nobody, but Nobody talks to me like I am a child. I proceeded to inform her that I am hard of hearing and I did not hear her. I was very, very, loud in my response to her ignorance. Seriously!! She couldn't remove the bottles herself? She was probably 20 years younger than me. I did not see any physical issues with her. My guess is that she wanted to show her authority, or is very lazy. Or both.

Well, everyone I wasn't far off! Giant Eagle is now cited for their scales being off calibrated and over charging their customers. This should warrant a full audit of all stores and Giant Eagle brand affiliates.

If I could give Giant Eagle a 0 today I would. I’ve been a customer for at least 15 years, and I’ve held a fuel direct pay account for about 8 years. Unfortunately, fraudsters tried to empty my linked bank account and I had my bank freeze the account. The next day I attempted to link my fuel card to the new bank account. It took GE a couple days to send the test deposit. Once they did, I tried to reinstate the GE card. After an hour on the phone it was finally handled (phew… terrible system. There’s an advantage pay and a full perks and the old system wasn’t quite linked to the new system, so it’s a problem if you need to update your info. Thanks GE for rewarding my loyalty with a nice time-eating smack down). In the meantime, however, I’ve been harassed by bill collections for a gas purchase made 5 days before I froze the account. Yup you got it- they took 5 days to process the charges, but turned me in to collections the very next day! The VERY NEXT DAY! Not only that, but they added a nice $30 surcharge (for my trouble?). I explained the situation and was told I needed proof from my bank on bank letterhead. Ok- no problem. My bank rep was kind enough to whip that out immediately. Shouldn’t you show your loyal customers who have spent thousands supporting your business over years just a small amount of respect for their time by having a system that is easy to navigate? The credit card companies regularly waive a $30 fee for loyal customers who pay bills on time but have a 1-time circumstance. Honestly it took me less time to open all new accounts with my financial institution. Deplorable, GE. Catch up with the times.

I needed help at the bakery, Rollene helped me so much! She is very knowable about the product she sells and very friendly at that! I appreciated her help, knowledge and customer service! I will be asking for her every time! Thank you again!

I've tried 3 times to get my issue with my Advance Pay account fixed with no success. Giant eagle has the worst Customer Service department I've ever dealt with. Even cell phone companies aren't as bad as Giant Eagle. Everything is set up, so their CS department tells me, but I've tried 3 times to use the Adv Pay at the GetGo pump with no success. Giant Eagle CS depart would not help me, they told me it was a GetGo problem. I went to Get Go, they told me I had to go online to get it fixed. That sure was a waste of my time. Terrible company to deal with.