Gexa EnergyReviews of gexaenergy.com

8/26/2024.. Was lied to by multiple representatives about service.. been a loyal Customer since 2010 and they refused to work with me on a high bill which didn’t make sense.. Disconnected service after I was told I wouldn’t be if I paid a certain amount.. paid that amount and was disconnected and telling me I had to pay close to $1000 to get it back restored.. said I had someone in my home on a breathing machine and was told “can’t do nothing for you” it’s 100 degrees in Texas and now 80+ in my Home.. no loyalty to customers only they only want your money and showed 0 compassion.. taking my service elsewhere

Gexa energy signed on and was giver this promo. 60-day satisfaction guarantee New customers can switch to a different Gexa Energy plan without paying an early cancellation fee within 60 days of enrollment. After 20 days I searched for lower cost packages on power to choose which is my go to site for all offerings for energy packages . Gexa was offering a package 7 cents a kWh lower in cost than what I signed up for 23 days earlier . The representative denied that I was unable to proceed with this decision and stated I was on the lowest package that they had to offer. My suggestion before signing up for energy is to run as fast as you can in the opposite direction

I recently tried to sign up for Gexa Energy's Gexa Eco Saver Premier 12 plan and had a frustrating experience. Their customer service rep assured me that providing certain documentation would waive the security deposit. Despite spending hours retrieving and sending the required document, I was later told it wasn't sufficient. This feels like a bait-and-switch tactic. I wasted time and effort based on false assurances. If this is how Gexa Energy treats potential customers, I can't imagine how they'd handle actual service issues. Proceed with caution!

Assisted by an agent named Michael, who promoted Gexa stating an all inclusive across the board, regardless of how many kW used would be 14.5ç, except if used EXACTLY 2000 kW, which he stated would never occur. We spoke for several hours, knew a I lived at my current address for 14 years. He spoke in a very personal manor, as if a good friend. He even stated to have a “Tingle” moment as if I was a father he never had. I gave an example that last month used 1138 kW and bill was $134. What would my “Total” bill be with the plan he was promoting, 14.5ç/kWh. Stated $135, one more dollar. After agreeing, received greeting email which had the ELF link. Upon checking to verify what he promised, I find the quote did NOT include TDU charges, and NOT 14.5ç across the board; but, actually 20.9ç/kWh. He knew exactly what he was doing, and tricked me into a plan deliberately giving me mis-information, lying. During the set up he stated to be going into military mode to me to quote my Social Security number. I discovered later from many other providers that this number is NOT required as he stated to set up service. Direct Energy was happy with my Texas DL. Now, I fear what have I done giving this information out to such a deceptive and misleading person. I was devastated that my trust placed with this person was horribly mis-placed. How could someone so deceptively lie so many times, when he could have easily given me the correct information. We only recently have been deregulated here; and, no one is understanding how to handle so many different versions of the charges, and withholding charges, even when asking directly “What are ALL the differenet charges?” “Are there ANY charges other than what we have been discussing. Answer by Michael of “Save On Energy” “NO”. We all notice that everyone works from home. There is no real business location for these agents representing services. That all session are recorded. However, I noticed that I heard many clicks and hesitations in interactions from this agent, leading me to be concerned if he in some way was creating blank spaces in the conversation that might implicate his malicious behavior. He was selling a Gexa Plan, so not an employee of Gexa. I made a formal complaint through Gexa; and, several agents apologized for what occurred; however, even though I called to cancel within one hour of completing the set up to be cancelled, my information had not been processed, and told by 2 different agents and a Supervisor that I would not be subjected to their $300 cancelation fee due to the timely action, and the circumstances. This I recorded from Gexa Agent Angel and Kimberly, this promise of transferring me back to my original plan with Direct Energy, and would not be subject to any fees. The next day I get a welcome to Gexa email. Called to see what the status was. This all started Sunday 6/9/2924, and continued through today Friday 06/14/24. Each day talking hours on the phone being told not to worry, that I would be transferred back to Direct Energy without issue. Today, Friday, 06/14/24 I received call from Gexa to tell me they processed my personal information received from Michael and calling to tell me that the Supervisor request from Direct Energy to cancel was rejected. Michael set my account as a new MOVE IN customer, which is false, and he knew very well I lived here 14 years. It was discussed at length. Yet, because of this way of setting up my account Gexa could reject or Rescind the request from Direct Energy; and, that unless I contacted Direct Energy and started with a completely NEW account, I was stuck with Gexa Plan, which is a terrible plan with summer here. This has turned into a complete nightmare, and another several hours speaking with Direct Energy, again today; and, I still have no idea what is going to happen. You cannot connect with the same person with any of these services. You always get someone different, each stating something different. Each time having to start over again, trying to refer to notes that some have placed, some have not I place this review here to warn people not to trust the entity “Save On Energy”. They are not directly a provider. Salespeople with some without ethics, and have lied to me directly when asked the same question several times to verify the plan’s terms. Beware, and Be Aware.. Stephen Thomas MD

Lost power on 5/28/24 at 6:30 am and did not have power restored till 6/1/24 Around 11:10 am due to bad storms in Dallas. According to Gexa I supposedly used 122.999kw of power between those days even though my family and i was sitting in the dark. Oncore even agreed with me and said i did not have power and proved it as well. Gexa kept insisting that it was a meter reading which is false. still waiting for Gexa to correct this issue. otherwise i will have to take this to the state and media

They are generally great when you sign up provided you pay attention to how varied the pricing can be. The service and responsiveness is very good, as is the information regarding usage on their website. However, once you have been signed up with them, a lot of of their electricity plans seem like a good deal, unless you go over or under the target kilowatt hour that they set. For example, it might be $.12 per kilowatt hour at over 2000 kWh, but it jumps to $.18 per kilowatt hour if he use under 2000 kWh. That’s because you get $125 credit for using over 2000 kWh. The whole pricing scheme just seems like a scam to overcharge their unsophisticated customers. I was a very happy customer and would’ve stayed with them, but I would’ve been totally hosed and some of the Spring and Fall months when my usage drops. It’s a shame that they bait you with a good deal as a new customer and then force you to switch. Although, this practice is not atypical in the North Texas electric market.

They advertise a $125 credit when at 1000 KwH. They provde a weekly "snapshop" of your expected bill. Amazingly, it never varies from what Oncor provides (their words) at the beginning of the month, so if the projected usage is 847 KwH it doesn't change if you actually cross 1,000 KwH so you effectively pay much more per KwH than if you received the $125 credit. I know my usage increased this past month due to cold, furnace operation, etc., over the projected usage. An attorney needs to subpoena their billing records and file a class action lawsuit.

My whole process thru renewing my service provider was abysmal. Going thru the comparison process and being misled over the REAL RATES is so annoying. My experience as a new customer was not very customer friendly or welcoming. I signed thinking this would be a good company and now I am so grateful I did not sign up for two years, what a disaster that would be! I mailed my check on 9/13 for my first bill for 15 days service $210, due on 9/18 absurd charge compared to my previous service New Power! Three days before the due date I started receiving daily emails threatening disconnect warnings and late charges as my account would shortly become past due!!!! I ignored those emails for the first two days thinking this was rather threatening for a new customer whose credit is in the excellent range! On the third day I decided I should call the company to let them know that I had mailed my check and provided the check number and date it was mailed, 9/13 5 days before my due date! The CS representative immediately informed me that USPS mail can take up to ten days to be received and if it was not received by 9/18, it would be late and would incur a late fee. Called USPS to confirm an expected delivery timeframe and was informed within 3-5 days, from Corpus Christi to the payment center in Dallas. Still the harassing emails continued and so I called CS every day to check and was told there was nothing entered into the system every time. When I suggested that possibly you have my payment (per USPS mail clerk) and it has not been processed and my accounted credited. Finally, CS accepted my explanation and agreed to waive the late charges. Makes me wonder perhaps their receipts process is inefficient and provides a way to garner extra revenue thru late charges. Yes, I am cynical after receiving harassing emails for days before the bill is past due! I have now set up online bill pay and that brings me to another bone of contention. Firstly, the customer has no option to select a payment date. If you decide to pay the bill early that is the day the money is drafted from your account...seriously GEXA can't figure out a way to allow customers to choose the payment date! Their Make a Payment message is as follows... 'LET'S GET THIS OVER QUICKLY" Really! Secondly, there is not a print button to show your confirmation of payment, so the customer has to go to their computer option to print out the confirmation. No follow up email thanking customer, like my other online payors send. I'll leave it up to you to form an opinion of the business practices of this company, but I am not impressed!