Gexa EnergyReviews of gexaenergy.com

The renewal process is a scam. Their customer webpage does not provide you with the renewal option. When you call in, the automatic answering sent you a link to renew but the link says "your account already renewed". But infact they purposely delay your account pass the renewal date the roll over a plan called flat-rate that cost you twice the normal bill. When you call in again to renew, they aggressively force you to sign up for an expensive flat rate and also add a few junk options to raise your bill. The people you talk to are from overseas with Indian accent. I will leave Gexa at the end of my contract. It is a horrible rip-off scam from Gexa on existing customer who just try to renew the contract.

Don't use! They spelled my email wrong so I didn't get a bill the 1st month of a 3 month contract so they turned off the electricity and charged me a disconnection fee. I called and had it turned back on and waive the connection fee. Same thing happened the second and third month. I'm glad I'm through with them.

TERRIBLE. I have used Gexa Energy in the past and was happy with the process and product. I tried for 3 hours to get power set up for one of my rental properties after a tenant moved out. Thought it would be a simple process. NOTHING OF THE KIND. After providing TXDL pics and proof of ownership. I had not made the application in the same name that is on my TXDL. I used my initials. This was not good for them, and so I spoke to customer service and STILL NO HELP. Avoid. They are no longer worth the time. Happy I moved to a STAR based company,

I need to pay my bill in cash. Should be easy right? They sent me three different places today. Each one required a bar code. The bar code on their bill doesn't work. In fact, Gexa was unable to provide a working bar code. They blamed it on the three places they sent me to. Basically they said "it's not our fault.". So now I have to find a real provider.

If there's a possibility for 0 stars I would give it. I called to move from another provider. The CS mentioned while recorded that they will take care of the early termination fee up to 500$. The final invoice came from the other company so I had to call them. They had the audacity to say that I called a third party so they wouldn't pay it. This is scamming I broad daylight. Its a waste of time and utter disappointment for such companies to be in business.

We moved here last year from SC. The electric here is all screwed up. Way too many gimmicks to rip you off. When we got here GEXA looked good since we had no experience navigating this crazy system. What we've experienced; Most power companies will take advantage of you. When they say 12.1 cents per Kwh, it actually comes out to .17 cents per Kwh for us doing the math. Renewal time is coming and we'll be going with BKV Energy which has a true fixed rate of .14 cents per Kwh and we won't be chasing Kwh to get a discount. It's up front in the actual price per Kwh. Live and learn.

We have always paid our bill on the second of every month like clockwork for many years. This month they made the bill due on the 31st, New Year's Eve. The 1st was New Year's Day and the second is the normal day we pay. We went to the website on the 2nd to pay the bill and they tacked on a $25 dollar disconnect fee. I am outraged...they changed the due date and counted a holiday. It was a low usage month. Guess they needed extra money so they made up new dates and the holiday to their advantage. I will be watching my electricity and continue to keep it low so they don't make anything off me again. I still can't get over getting a disconnect fee after they read the meter a week before. Stay away from Gexa. They do sneaky things.

I jumped from the frying pan into the fire. I have never in my lifetime paid so much for electricity. I am a senior on a fixed income and this summer so far, I have paid an estimate of over $$2000 for electricity, my highest bill this month of $488. You are OK if you don't use your air condition, but that's impossible when you live in Texas. Can't wait until my contract is up.