Gexa EnergyAt Gexa Energy, we’re more than an electricity provider — we're your local energy partner committed to serving the needs of our fellow Texans.As one of the original Texas retail electricity providers, founded in 2001 in Houston, we’ve built a legacy of quality service, community commitment, and uncompromising value. While other electric providers have come and gone, Gexa has grown into one of the largest and longest-standing providers in the state. We've not only weathered the storm—we’ve thrived and grown, proving our strength and staying power. With more than 1.8 million Texas households having chosen Gexa for their home electricity needs since 2001, we’re committed to offering personalized energy solutions that put people first.When you choose Gexa, you're choosing a local partner with deep Texas roots and an unwavering commitment to your future. We’ve built our name on trust, respect, and doing right by Texans—because we’re here with you for the long run.
Gexa Energy (gexaenergy.com) has 43 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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johnrakthai
Gexa’s customer service agents are polite, but the company itself is deceptive and predatory. They punish loyal, returning customers with outrageous fees—I was charged a $300 cancellation penalty. The shocking part? Even after paying that fee, I’ll save over $1,000 by switching away. That tells you everything you need to know. I hope this company loses every single customer until they stop gouging people.
Bob H.
I had been a customer before. I never had a problem with them. I tried to sign up today to transfer my service over. I have spent at least an hour with them. My credit report was fine, but I needed to provide "additional documentation." My mail server said their mail server received it, but it has not made it into their system. I have sent the documentation from multiple addresses. I am still not signed up. Will try one last call shortly. Updated. Last call did nothing. I did receive a call several hours later saying they waived the ID requirements and I was approved for service.
R. J.
They said the rate was 10.2 per kWh but I’ve never seen it they are charging me around 20. I’ve took several surveys and they say they will give me a call but never do.
Matt D.
Worst electricity company ever, must be owned by a 3rd world country…. If you don’t pay on the due date, they hit you with 5% late fees… and they don’t tell you, also a $20 billed cancellation fee…. Which starts in 10 days, worst company ever…. Never seen anything like these morons…. They can’t wait 7 days for their payment, they get upset like a 5 year old…. They start texting, and emailing saying you are late, we are gonna disconnect you… 🤣🤣🤣🤣 I am glad there’s 100 other companies in Texas to choose from…
C. G.
The absolute worst experience. The fact that EVERY REVIEW is either a 1 star or a 2 star review, with NOT EVEN ONE 3, 4 or 5 star review, says it all. After my first letter to Mr. Ketchum, his sycophant, nice as she was offered a bone if I would not sue them. I made a mistake and accepted it because we were already on the phone for over an hour and a half. After receiving a new charge card, what should have taken three or four minutes on the phone, as with the last company I updated, and spending more than 40 minutes on the phone, it still wasn't done. They talk about not having secure phones. I guess if they think they can't dazzle me with brilliance they will baffle me with bull! That is not true. Mr. Ketchum, because your staff lied to me, it is as you lied to me. You violated the terms of the contact; therefore, it is nullified. Contracts that are violated are not enforceable in a court of law. If you do not want my new number, game on. You will not get it, and, by the way, I have spent most of the last two days writing a class action law suit.
John
I would give them no Stars but it makes me give at least 1 :( , I've paid my bill and got a confirmation from my bank, sent them the confirmation by email and after some time my email was rejected! possibly because of the attachment?, I wish I had read the reviews before I picked this Gexa Energy!
Victor C.
Gexa was a $295 lesson in reading and understanding the Texas EFL (energy facts label). Their quoting system indicated that I would pay 11.9 cents per 1000 KwH. Due to my responsible energy habits (termostat set at 78 in summer and 67 in winter) I thought this a good deal. Nope. The real rate is 23.9 cents for the first 500 KwH. My average energy usage is less than 1000KwH making this the worst plan possible. Sure, I get $115 back if I exceed 1000KwH but that happens only 3 months of the year. Just under 1000KwH means about $230/month electricity bill. Learn to read the EFL! BTW, never go with a company that sponsors/owns rights to a sporting team stadium! I should have known. My bad.
Leo C.
I agree with most reviews here. Gexa doesn't seem to care. Here in Frisco OnCor is super unreliable. Constant outages. OnCor refusing to fix it permanently and no breaks for the outages. I wrote them an email asking for a refund for the time I was down. No refund. Talk to OnCor. Oncor says talk tk Gexa and problem is never resolved. Reviewing my bill I see that with the outage or no outage I was billed the same meaning they didn't take into account the outage times. On renewal they didn't offer same plan I had. Instead gave me one option to switch to a plan 5 cents per kilowatt hour higher. I tried to switch but most other companies were higher than they were unless it was one of the lesser known companies with variable rates. Which I wasn't going to do. I didn't see the discrepancy in my bills that others here claim with prices adjustments, I have a fixed plan. I'd assume they have a variable plan. Price has been relatively the same +\- the amount used difference per month. I decided to keep them for the mean time but have a close eye. If they continue and screw me over more then I'm switching. But then again previously I've dealt with other companies here in the Dallas region and they all had issues. If I had to pick one I had the best experience with even though it still wasn't great it would be txu energy. Keep an eye on your bill if you deal with this power provider.
