Carla M.
⚠️ Zero Stars as They Stole My Money!
⚠️ Zero Stars as They Stole My Money! I first off want know why trust pilot keeps removing my reviews after I proved they are legitimate and I was vetted already by sending in the proper documentation that I was a customer?????????? Shame on you. Zealthy stole my money and will not refund it because they said I saw a doctor. On my grandmother‘s life I never spoke to a doctor and I never saw a doctor through Zoom and they promised me that it would happen because I wanted to discuss my dosing with the doctor before he just went and decided what I should be on on his own. I did not receive goods and services. Therefore I should not be charged any fee to have seen a doctor. I canceled within five minutes. I encourage everyone to go to the Better Business Bureau and do a formal complaint against this company. That is what I did. Also some lady from Zealthy responds after every time I do a review on here and says oh I wanna work with you and she makes it sound like they’re going to resolve the problem. Wrong!!! They just write you back and say I’m sorry we’re taking your money and you have no recourse. I will prove it to you from her email back to me today. I reached out to her because at her response to my review on here she said please reach out to me and I will make it right. No, she didn’t make it right. Do not run away from this company. Oh how nice they won’t even let me post pictures of the email response.
Response from ZealthyOct 21, 2025
Hi there, I’m truly sorry to hear how frustrating and disappointing this experience has been for you, especially after feeling that you never spoke with a doctor and were still charged. I completely understand how upsetting that must be. Your feedback matters deeply to us, and I’d really like to take another look to understand exactly what happened and see how we can make things right. Please feel free to email [email protected] with the Subject Line “TrustPilot–Jojie.”. I personally respond to all emails within 1–2 business days and will review your case directly. I look forward to your email and working 1x1 with you to resolve this. Thank you for giving me the chance to help.