JC
Thanks for your help
Thanks for your help
Response from ZealthyMay 8, 2024
Thank you for your feedback on your Zealthy journey, JC! We wish you the best of luck and look forward to working with you further.

High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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5,549 approved reviews, newest moderated first
JC
Thanks for your help
Response from ZealthyMay 8, 2024
Thank you for your feedback on your Zealthy journey, JC! We wish you the best of luck and look forward to working with you further.
Trina
Super easy process! On the road to a healthier life without a lot of appointments.
Response from ZealthyMay 8, 2024
Hey there Trina! Thank you so much for taking the time to share your feedback with us about your Zealthy experience. We are thrilled to hear that you found it convenient and easy to use our platform for your medical needs. We appreciate your valuable feedback and we are looking forward to continuing our collaboration with you
Kay
I've had a horrible experience. It's been over a month and I haven't received a single med or weight loss coaching. They lied and said my prior authorization was approved, but I had to pay my membership for 2 more months to get the prescription. So I paid another $216 dollars. But, my insurance sent me a denial letter. My PA as never approved. Then they lied and said my insurance will cover zepbound without a PA, so they ordered that for me at my local pharmacy. Turns out its over $1000.00 and my insurance doesn't cover it at all. Now I can't even use a manufacturer savings card at the pharmacy to get 500 bucks off because the Zealthy provider didn't give them the right diagnosis # to submit it. So they have done nothing but lie to me and waste the pharmacists time too. I want a refund, but they have yet to get back to me about that. I'm so disappointed. I enrolled with Zealthy to get the cheap meds delivered to me, but they keep withholding the meds and dragging things out. Not to mention I've had to call the pharmacies and my insurance myself to get things done as Zealthy couldn't get things right. I've literally paid them for absolutely nothing. I could have done this with my primary doctor for free. Absolute scam.
Response from ZealthyMay 8, 2024
Hello Kaylen! We are sorry to hear that you faced an issue while using our services. We understand how frustrating this situation must have been for you. Upon reviewing your account, we found that your request for Wegovy was denied, but you were approved for Zepbound. We have reached out to your provider to obtain the code you need for the prescription. We have emphasized the urgency of this matter and your provider will be contacting you within the next 1-2 business days at the latest. We apologize for any inconvenience this may have caused you, and we hope to make things better for you. If you need any further assistance, please respond to the email (from [email protected]), and we will be happy to help you.
Elyse S.
I went to this website to try and get help while I’m in between insurance to get my medication for type 2 diabetes. The website was very confusing and made me input my debit card in order to move forward. I was charged and when I immediately tried to get my money back I was told there are no refunds and I agreed when I signed up. I tried several attempts to get a refund. It was a mistake and I did not want this service I just wanted information and pricing and they make you delve further and pay in order to get information. I had a bad experience with this website and its lack of customer service. Although response is quick they have no interest in giving your money back in this economy if I could give negative stars I would.
Response from ZealthyMay 8, 2024
Hey Elyse, we are so sorry to hear that you did not get the help you needed while using our services. We absolutely do not want you to feel that you paid for nothing, as we understand that every penny counts. We tried to reach out via phone but were not able to get through so we have reached out via email. Please feel free to reply to the email sent from. [email protected], regarding this charge. We look forward to working with you further!
Kim
They always are quick to respond to questions and worked hard to get my pre authorization approved for medication and it worked, I got approved.
Response from ZealthyMay 8, 2024
Hello Kim! Hello Kim, congratulations on the approval of your prior authorization. We appreciate your informative, kind feedback and look forward to working with you further.
Dianne D.
This company is a fraud! I paid the membership fee, provided the labs required and they emailed me to strong-arm-rob me by saying we won't release your prescription unless you pay for a different membership. I set up the membership that I could afford now they want to squeeze money out of me and this before paying for the meds which will be an additional cost. It's not like my membership was set to cancel plus it's on automatic payment so why are they holding my prescription for ransom?
Response from ZealthyMay 8, 2024
Hey Dianne, we are so sorry to hear that you are not having the best Zealthy experience. We want to review your account and get more information on the membership fees you are referring to. Can you please email [email protected] with the Subject Line "Ticket #62368Lydia". Once we get this email from you we can investigate the membership fees and help resolve this issue. We look forward to your email!
Michelle
I never realized in the beginning that I would be paying $135 every month just to use your services, then I had to pay $285.00 to get the product. I can get cheaper locally through a med spa so I will not be continuing services.
Response from ZealthyMay 8, 2024
Hi Michelle! I'm sorry to hear that you're considering canceling your account. We always strive to provide the best service possible. If you would still like to cancel your subscription and avoid future charges, you will need to go to your patient portal and select "my profile," then scroll down to the bottom of the page to "manage membership" to cancel your subscription. Your subscription will remain active until the end of the current period, after which it will expire. Your well-being is our priority, and we wish you the best in your fitness goals!
Brian
So far, so good
Response from ZealthyMay 8, 2024
Hello Brian! We are delighted to hear that things are going well for you so far. If there is anything we can do to turn your 4-star experience into a 5-star one, please feel free to email us at [email protected] with the subject line "Ticket #62304Lydia". We always appreciate feedback and want to ensure that you are fully taken care of. We look forward to working with you further!