Hannah M.
Beware of Zealthy!
My first month with Zealthy started out fine, it was easy and they offered a discount if I paid for 3 months up front. After about 3 weeks they asked if I wanted to go up in dosage (25 units to 50 units) and I said yes. Then one of the providers messaged me telling me to go up to 50 units “from now on”. Which I did. This meant that I used up the rest of the first vial. When I reached out asking for my next vial to be sent sooner, they said it’s not possible. As it turns out, the provider should have told me to start taking 50 units when I got my 2nd vial, not right away. This meant I’d go a week without the medication but I was ok with that, things happen. However, at this point it’s almost FOUR weeks since my last injection and my 2nd vial STILL has not been shipped. Keep in mind I prepaid my first 3 months so I’ve already paid for this month’s medication and membership. When I called, they explained the pharmacy has a backlog of orders so there’s nothing they can do. When I asked if they can at least ship my 3rd vial early so the same thing doesn’t happen next time, they said that’s not possible. I understand there’s a shortage of these medications nationwide but other online retailers are not having the same problems as Zealthy. I wish I would have done more research before I signed up with them. Buyer beware!
Response from ZealthyMay 23, 2024
Hey Hannah, we are so sorry to read about how your experience has changed over the last month. We understand the importance of staying on this medication and want to assure you we are going to do everything we can to help get you your prescription. We were not able to locate your account with the information provided so we are hoping you can email us. Please email [email protected] with the email address on your account and the Subject TrustPilot. Once we get your email we were do everything we can to help resolve this entire issue. Thank you!