ZealthyHigh-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Pharmacy & Medicine · Lehigh Acres, Florida
Excellent
Pharmacy & Medicine · Clearwater, Florida
Excellent
Pharmacy & Medicine · Sunrise Florida, Florida
Excellent
Pharmacy & Medicine · Orlando, Florida
Excellent
5,549 approved reviews, newest moderated first
Trevor S.
I appreciate how quickly they got back with me
Response from ZealthyMay 28, 2024
Hey Trevor! We're glad to hear that you're getting the help you need when you reach out. Thanks for your feedback, and we're excited to work with you.
Tessa B.
Shady as hell. Read the fine print. My credit and debit cards would not authorize the purchase of Zepbound. I took it as a sign and canceled. Received email stating everything was canceled. They continued to try and run my card every day for almost 3 weeks until it, for some reason, went through. I called the card company and asked for the payment to be reversed and reported as fraudulent. Then messaged zealthy and received an email that the medication would not be shipped. Guess what? Received the medication. 🤦♀️
Response from ZealthyMay 28, 2024
Hello Tessa, We completely understand how frustrating it can be to be charged for an order you no longer want. After reviewing your account we see that your membership was canceled but not the order. This is why you were charged. We assure you that the entire account is canceled out so there will be no additional fees. We are going to be emailing you from, [email protected], confirming the cancelation as well with a little bit more information on what we can do about the received order.
APC
Absolutely horrible company. Canned messages, no real responses ever, promises they can’t keep, etc. they’ve charged me multiple months promising they’re working on a prior authorization. My pharmacy, insurance, and the pharmacy insurer all stated they have not received a single prior authorization from Zealthy. They keep telling me it takes 2-4 weeks for a prior authorization to go through yet my insurance stated it only takes them 2-3 days to approve it once they received it. I’ve been charged $135 for two months and $49 for the trial month. I submitted everything to them the first day I opened the account. They won’t blame themselves for anything but they are quick to take your money. Do not use them. On top of their lack of customer service, they also want you to pay per doctors visit even though you’re already paying a membership fee to simply not have any services. It’s a scam and I’ve reported them to my bank, BBB, and may possibly go further if my money isn’t returned.
Response from ZealthyMay 28, 2024
Hello there! We are so sorry to hear that you are not getting the experience we want you to have when using our services. We do apologize for any confusion regarding your PA and your Provider. Your monthly membership does pay towards you working 1x1 with a Provider. There would be no extra fee to speak to them in your portal or you can request a call with them. If you get charged a cancelation fee when changing the date, please let us know and we would be happy to look into a refund. For your PA we do see that we are working with your insurance now. We are going to be reaching out via email with more details. Please feel free to reply to our email with any additional questions or concerns. Thank you!
Theresa
Communication is excellent, answering questions as promptly as possible. Show care and concern. And ready to work with you.
Response from ZealthyMay 25, 2024
Hello! We are thrilled that you are satisfied with your experience with Zealthy Coordinators. Thank you for your feedback means so much to us. Looking forward to supporting you throughout your health journey with Zealthy!
MzD
They understand your needs and expectations and do everything they can to help you achieve your goals
Response from ZealthyMay 25, 2024
Hey Delana! We appreciate that you are satisfied with your experience with Zealthy. Thank you so much for sharing your feedback. This would help us enhance our service to give more fulfillment to all our patients. We are looking forward to supporting you in your health journey with us!
Jaqueline P.
Had a great experience with Zeathly , they answer my questions, They were fast to send my medication, will order with them again
Response from ZealthyMay 25, 2024
Hey there! We are happy to hear that you had a wonderful encounter with Zealthy! We appreciate you sharing your experience with us and recognizing our goal for all our patients. Hoping we can continue supporting you throughout your health journey with us!
jaspinder K.
This company is a fraud. I thought I was paying $49 for a set of medication but it keeps increasing costs and asking for more money. I’ve emailed them twice already with no response. And tried calling several times. Complete fraud company.
Response from ZealthyMay 25, 2024
Hello Jaspinder! We apologize for the inconvenience that you have experienced with us. Our team has successfully refunded you for the $49 which is for your first month of subscription with Zealthy and canceled your account effective immediately. Thank you for your feedback it is valuable and helps us enhance our services. If there is anything else we can do to help please feel free to reply to the email we have sent you. We wish you all the best! https://www.getzealthy.com/contactus
Kàrrîn R.
Way easier than I thought it would be.
Response from ZealthyMay 25, 2024
Hey Karrin! We're thrilled to hear that you're having such a great experience with our services! We appreciate your feedback and look forward to working with you in the future.