Jamie K.
It’s just smoke and mirrors with this…
It’s just smoke and mirrors with this company! First month of me joining everything was great communication was awesome and was reasonably fast with receiving my prescription and then surprise! The 2nd month came around I requested a refill in the time frame required as directed to me. From there the “doctor” informed me I could up my dose and will have plenty in the bottle I receive to do so. Ok cool… until I received a notification on the 1st of the month that Zealthy processed my monthly membership fee and later that evening I received a notification that the cost of my prescription was charged. So I was under the impression that my prescription should be ob its way. Days go by no updates in my portal informing me that a refill was prescribed to me and haven’t received any notifications on a tracking number. So I reached out they assured me it was forwarded to the pharmacy and it will be on its way in the next few days. Few days go by and still nothing. Do I Reached out again and from there got a phone call from the “pharmacy escalation team” the person I spoke to gave me the same BS line that the care team corridors gave me that it was being prioritized and is being shipped in the next 1-2 days. Those 1-2 days came and went with once again no updated information. I teach out again and from there got another phone call from the pharmacy escalation team and I swear after talking to these people they had to be reading off a scripted sheet as I was basically given the same exact reasoning this time around as well! I was fed up at this point and was tired of hearing the same story over and over. Seriously how many times can you tell someone that it will be shipped in the next 1-2 days when another employee I spoken to days prior to this phone conversation gave me the same exact line and here we are being told another 1 to 2 days. By this time I should of had my refill 2 weeks ago and now behind 2 doses wondering to myself how is this medication going to stay in my system and help my body build up the tolerance in order for it to work properly if I’m 2 weeks behind on taking my dose. They have no remorse for their customers only to come back at me with we contacted the pharmacy to expedite the shipping. I informed them I was over it and wanted to be at-least refunded for the absurd monthly membership fee they charge as I now feel for the price I was paying I was basically being robbed for the awful services and lies they provide and informed them if the prescription hadn’t shipped to cancel my order and give me a refund on the medication as I would like to take my business elsewhere. They told me I could not get refunded on the membership fee as I was already in contact with the care provider and she provided me with the service of providing me with a refill and let me remind you I was informed I could up my dose and be fine and have enough with the bottle provided. Days later I finally receive my medication and was updated by the shipping provider. I opened the package only to see the same exact dosage instructions as the first prescription that was given to me and liquid in the bottle this time around looked to be far way less then my previous bottle. At this point I’m just over it and done dealing with the people over at Zealthy as they only fill you with lies and already knew arguing with them wasn’t going to get anywhere and was already basically told I won’t be refunded as they did “provide” me with requested service. To wrap this review up after finally receiving the script which I received on June 12th and as of today the 14th still have no update in my portal of even being prescribed a refill let alone a tracking number. I canceled my membership with them last night and have found a new provider who is actually far way cheaper then Zealthy by a long run and have heard nothing but positive feedback of that company and require a face to face video appointment so the provider can actually get to know their patients and listen to our concerns and they will actually provide you with a plan to fit your needs.
Response from ZealthyJun 15, 2024
We sincerely apologize for the trouble that you have encountered. Upon checking, your order had already been shipped and it was delivered to your home address last June 12, 2024. We strive to provide a supportive and pressure-free environment for all our patients, and it's concerning to hear that you felt hassled to receive your refills. Your experience does not reflect the high standards we set for our service. Your satisfaction is very important to us, and we appreciate your patience and understanding as we work to enhance our services for all our patients. Please let us know if you have any other concerns or questions.



